What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Share
File Transfer
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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TeamViewer Reviews
Aashita R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Best remote desktop app
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Team viewer is great for making remote desktop connections. I use it most to access control over other's computer.
What is your favorite aspect of this product?
Mouse works flawlessly, with remote control.
What do you dislike most about this product?
This is not very good for general calls. For that zoom and teams are better.
What recommendations would you give to someone considering this product?
If your primary motive is to use it for remote desktop/access, then go for it.
Pros
- Enables Productivity
- Effective Service
- Inspires Innovation
- Caring
Nisha S.
- Role: Information Technology
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Nov 2023
Remote Troubleshoot tool
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
The software encryption functionality guarantees the safety of my data whenever i utilise its remote connection services.
What is your favorite aspect of this product?
TeamViewer has dependable and secure remote connectivity capabilities. it ensures usage in corporate environment and it works in low bandwidth as well.
What do you dislike most about this product?
meeting functionalities are limited. its best for remote trouble shoot and IT support but not a replacement for new gen communication tools.
What recommendations would you give to someone considering this product?
meeting functionalities are limited. its best for remote trouble shoot and IT support but not a replacement for new gen communication tools.
Thomas W.
- Role: Public Sector
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2023
Reliable solution for hustle-free online meetings
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer Meeting stands out be cause of the audio and image quality especially when the users have a stable internet connection.
What is your favorite aspect of this product?
I like TeamViewer Meeting because it is easy to set up and host meetings even if you are doing it for the very first time. You don't need to go through too much instructions or watch many tutorials to understand how it works. I also like the meeting scheduling features which allow you to decide the time you will have a meeting and send invitations to the participants. This tool helps us to have one on one training session with our clients regardless of where they live.
What do you dislike most about this product?
The software depends on the internet. If the internet connection is unstable, you might not hold a meaningful conversation or training session. Sometimes the connection is lost when you are explaining an important concept to students and you have to repeat everything when they join the meeting once again. The free version limits the number of users which could be hindrance when you want to guide many students at once.
What recommendations would you give to someone considering this product?
Ensure everyone attending the meeting has a stable internet connection. Ask them to avoid joining the meeting when traveling or in noisy places to enhance your overall experience.
Pros
- Performance Enhancing
- Trustworthy
- Efficient Service
- Effective Service
