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TeamViewer

TeamViewer

Composite Score
8.9 /10
CX Score
9.1 /10
Category
TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Transparent

Feature Ratings

Average 87

Screen Share

89

File Transfer

89

Audio Conferencing VoIP

88

Virtual Whiteboard

87

Keyboard Mouse Control

87

Audio Conferencing Call in Bridge

86

Video Conferencing

86

Audio Controls

85

Application Share

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Ease of IT Administration

86

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Data Integration

84

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Vendor Support

82

Ease of Customization

82

TeamViewer Videos

TeamViewer Reviews

Nikhil J.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

ver good , easy to use

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

TeamViewer is great when we need to access a remote computer over the internet and manage almost any task. That is why TeamViewer represents one of the outstanding references in this market.

What is your favorite aspect of this product?

TeamViewer is one of my favorite and trusted remote-access software.

What do you dislike most about this product?

Elevating permissions was a hassle and we could not copy & paste into remote sessions

What recommendations would you give to someone considering this product?

definetely worth it

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Effective Service

Roshan G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Good product to explore

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

Secure connections - It utilizes encrypted peer-to-peer connections for meeting data without routing through third-party servers. Free version - Unlike most competitors, TeamViewer offers a completely free version supporting meetings of up to 25 participants without any time limit. Mobile screen sharing - Presenters can share their mobile screens during meetings to demo apps or websites on the go. Recording and playback - Meetings can be recorded locally or to the cloud and played back using an integrated player.

What is your favorite aspect of this product?

Performance and Speed: "The speed and performance of TeamViewer are impressive. I can carry out tasks on remote computers with minimal lag, making it feel like I'm actually working on the local machine. This is crucial for productivity." Security Features: "I appreciate TeamViewer's commitment to security. Their end-to-end encryption and multi-factor authentication options provide peace of mind when accessing remote devices. It's crucial, especially when dealing with sensitive data." File Transfer Capabilities: "TeamViewer's file transfer capabilities are a standout feature for me. It allows me to easily share files between my devices

What do you dislike most about this product?

Pricing Structure: Some users find TeamViewer's pricing to be on the higher side, especially for business or enterprise plans. The cost can increase significantly as you add more users or devices. Connection Issues: While TeamViewer generally offers good performance, occasional connection issues or lag can occur, which can be frustrating, especially during critical tasks. License Activation: Some users have experienced challenges with license activation and perceived limitations in transferring licenses between devices. Updates and Notifications: TeamViewer's frequent updates and notifications can be bothersome for some users,

What recommendations would you give to someone considering this product?

Regular Updates: Keep TeamViewer up to date with the latest versions and security patches. This ensures you have access to the latest features and helps maintain system security. Explore Customization: If you have specific needs, explore TeamViewer's customization options. You can brand the software, create custom modules, and configure unattended access for convenience. Test with a Trial: If you're considering a paid plan, take advantage of any free trials offered by TeamViewer. This allows you to evaluate the product's suitability for your needs before committing. Training and Documentation:

Pros

  • Unique Features
  • Efficient Service
  • Generous Negotitation
  • Over Delivered

Thomas P.

  • Role: C-Level
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Provide IT Support with ease

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

I love the fact that you do not have to download anything. the program can be accessed via the web.

What is your favorite aspect of this product?

the chat and vid chat functions

What do you dislike most about this product?

sometimes confusing to setup

What recommendations would you give to someone considering this product?

Once you can get an understanding of the full functionality, this is the greatest program t use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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