What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Share
File Transfer
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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TeamViewer Reviews
Riya T.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2023
Amazing Remote Access Solution
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Option to opt for either random or permanent password for security mesaures.
What is your favorite aspect of this product?
Helps the team to connect and collaborate seamlessly and quickly.
What do you dislike most about this product?
Sometimes, TeamViewer does not support remote control but only screen-sharing with a certain range of devices and operating systems in general.
What recommendations would you give to someone considering this product?
If you are only concerned with screen-sharing and remote access then this is a great option.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Farjana Y.
- Role: Student Academic
- Industry: Engineering
- Involvement: Initial Implementation
Submitted Apr 2023
Amazing Application!
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer is a remote support, remote access & online meetings management software that supports remote computer restart; that's the main difference from similar products.
What is your favorite aspect of this product?
My favorite aspect about TeamViewer is secure, and feature-rich.
What do you dislike most about this product?
So far, nothing that I dislike.
What recommendations would you give to someone considering this product?
Trust me and try it. You will love it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rishabh C.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2023
Great platform for collaboration
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer Meeting is a popular online collaboration and video conferencing platform. It is intuitive and easy to use, even for first-time users. The platform has a simple interface and requires no additional software to be installed. It allows participants to share their screens, making it easy to collaborate on documents, presentations, and other projects.
What is your favorite aspect of this product?
TeamViewer Meeting offers high-quality video conferencing capabilities that allow teams to connect with each other from anywhere in the world. The platform allows users to record their meetings, making it easy to review important information or share it with team members who were unable to attend. It integrates with other popular productivity tools, such as Microsoft Office, making it easy to collaborate on projects and share files.
What do you dislike most about this product?
TeamViewer Meeting can be expensive, especially for larger organizations that require multiple licenses. The free version of TeamViewer Meeting has limitations, such as a maximum meeting duration of 60 minutes and a limit of 5 meeting participants. Since It is an online platform, it requires a stable internet connection. Poor internet connectivity can result in a subpar user experience. Users must have a compatible operating system and up-to-date software to run TeamViewer Meeting effectively. This can be a challenge for organizations with older hardware or software.
What recommendations would you give to someone considering this product?
The platform is built with security in mind, and all communication is encrypted to ensure the safety of sensitive information. Customization options include branding, user management, and access control. Its ease of use, screen sharing capabilities, video conferencing, recording, integration with other tools, security features, and customization options make it an excellent choice for teams looking to improve their productivity and collaboration.
Pros
- Enables Productivity
- Altruistic
- Appreciates Incumbent Status
- Helps Innovate
