What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Share
File Transfer
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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TeamViewer Reviews
Patrick G.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2023
Senior Marketing Manager
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
The software facilitates instant communication between users. All necessary features have been rolled into this convenient hub, making it easier than ever for users to get their tasks done. There is a wide range of programs with which this works. A screen-sharing feature is included. The procedure may be initiated with minimal effort from the user.
What is your favorite aspect of this product?
It's perfect for remote access since it provides a safe, reliable connection. Because of TeamViewer's encryption options, our data will be safe while we're logged in remotely. Teamviewer makes it easy to use this technology across a variety of devices by providing a streamlined interface and compatibility for a number of different platforms. Its straightforward configuration process and clear instructions have earned high marks from both IT pros and regular people.
What do you dislike most about this product?
TeamViewer's price structure and overall performance lag behind the competition, which is a major drawback for some customers. In addition, it has compatibility issues with some internet setups and OSes.
What recommendations would you give to someone considering this product?
TeamViewer is my favorite remote-sharing app since it works with every OS out there, it's lightning fast, and it has excellent security features. With a good internet connection, it is also quite trustworthy. Absolutely no reservations in suggesting this product to anyone in search of reliable remote support services.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Agil G.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Feb 2023
Security is top notch, however there's a room for
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Ease of use and unique user interface
What is your favorite aspect of this product?
It's secure to use
What do you dislike most about this product?
Glitches happen from time to time
What recommendations would you give to someone considering this product?
Do not use it for critical meetings
Pros
- Continually Improving Product
- Includes Product Enhancements
- Helps Innovate
- Performance Enhancing
Cons
- Less Reliable
- Less Effective Service
- Less Inspiring
Sujeet Singh V.
- Role: Vendor Management
- Industry: Engineering
- Involvement: End User of Application
Submitted Feb 2023
Best user interface with minimum lag in collaborat
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
User interface is better & minimal lag has been observed while collaborating online
What is your favorite aspect of this product?
User interface
What do you dislike most about this product?
Sometimes call get disconnected in between
What recommendations would you give to someone considering this product?
Best user interface
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
