What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Share
File Transfer
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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TeamViewer Reviews
Sebastián R.
- Role: Human Resources
- Industry: Entertainment
- Involvement: End User of Application
Submitted Feb 2023
It's a very versatile product.
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
It has a big range of features.
What is your favorite aspect of this product?
It works perfectly and satisfies it's purpose.
What do you dislike most about this product?
Input lag.
What recommendations would you give to someone considering this product?
Keep improving and innovating.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Jonathan Alexander C.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Feb 2023
Excellent conference tool and secure calls
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
I would say that its main difference with other similar tools is its speed, also that it is a very reliable and safe tool and above all it has a very easy to use interface which is the main reason for its use in our company.
What is your favorite aspect of this product?
What I like the most about this tool is that it is multiplatform, that is, I can use it on Windows, Mac, Linux and even on mobile devices, which makes it very affordable. It also has a wide variety of collaboration functions, among which I like the most is being able to share screens and at the same time be able to take control of the desktop remotely.
What do you dislike most about this product?
I would say that the bandwidth that it requires for all these features that they have to work in a favorable way
What recommendations would you give to someone considering this product?
That it is an excellent tool, that will help you with conferences, meetings and others inside and outside the company
Pros
- Helps Innovate
- Performance Enhancing
- Generous Negotitation
- Over Delivered
Jorge F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2023
Intuitive and reliable, but licensing quite annoy
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
As TeamViewer has been a solid product for long time, it's makes to the end users feel confidence of this product also this has a reliable services. the user experience of this products is a very intuitive for all kind of end users
What is your favorite aspect of this product?
The ease to use and quick approach that end users does when they need this tool
What do you dislike most about this product?
The Licensing and account managements is a quite annoying, i have to strugle to make conferencing when using shared corporates accounts
What recommendations would you give to someone considering this product?
Buy the amount of licenses required to avoid have shared account because it's very restricted.
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Efficient Service
