What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Share
File Transfer
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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TeamViewer Reviews
- Role: Industry Specific Role
- Industry: Entertainment
- Involvement: End User of Application
Submitted Jan 2023
Personally find it lackluster, but could work
Likeliness to Recommend
Pros
- Efficient Service
- Respectful
- Includes Product Enhancements
- Security Protects
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Inspiring
Aasif Shafi A.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Jan 2023
Amazing tool to take remote access
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
The faster connectivity to take remote access of machines.
What is your favorite aspect of this product?
The quick way to take remote and provide maintenance of the systems in a timely manner.
What do you dislike most about this product?
reliability should be on higher side.
What recommendations would you give to someone considering this product?
Its best tool to provide remote access and provide support in a shorter time.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
Harendra R.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2023
Impressively enjoyable to use
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Offers video conferencing in immersive HD video and clear audio including background noise cancellation in video and audio meetings across multiple devices.
What is your favorite aspect of this product?
Joining meetings via a mobile app, desktop app or directly in the web browser without downloading any software, and recording video to share immediately post-meeting.
What do you dislike most about this product?
One downside is that notifications from other users can distract participants when they are trying to focus on the meeting which can lead to interrupted conversations.
What recommendations would you give to someone considering this product?
Great for smooth presentations, screen sharing, meeting recordings and background-blur for greater privacy and distraction-free meetings. There are multiple guides and tips for helping you get started.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
