What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Share
File Transfer
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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TeamViewer Reviews
Stefania L.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2023
Platform to start online meetings
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
This software has helped us unify communication in our company at an affordable price, where we can create unlimited audio and video conferences; we can also enable free calls with our sales team through multiple communication channels, restricting distractions with other departments.
What is your favorite aspect of this product?
This tool allows us to start online video conferences where we can capture every detail with excellent clarity in the meetings, it has a business instant messaging where we can share information and files all within the same software.
What do you dislike most about this product?
Is our cloud-based online phone where we can save any file and activity of every piece of information shared in meetings, it also adapts to how businesses work by providing intuitive collaboration tools across multiple communication channels, So there are no features to dislike about this system.
What recommendations would you give to someone considering this product?
I would certainly recommend it for managing remote meetings and for keeping the whole team up to date on what is happening in the company and how each project that is being executed is evolving.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Nadiya N.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Dec 2022
Easy to use, but not the highest quality
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Almost all are the same
What is your favorite aspect of this product?
File transfer
What do you dislike most about this product?
Instant messaging
What recommendations would you give to someone considering this product?
I will recommend to check different options
Pros
- Enables Productivity
- Efficient Service
- Respectful
- Reliable
Cons
- Commodity Features
Nelson F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2022
Video and audio interconnections
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
It is a tool that can be implemented both for customer service and for procedures even more related to teamwork. It seems to me that it differs mainly in that it is very easy to become familiar with it and make it part of the company.
What is your favorite aspect of this product?
The quality is quite high when they constantly communicate with this type of system. What I like is that access is quite easy and although there have been changes in recent years, there have been changes and improvements that increase efficiency in sharing screens and further
What do you dislike most about this product?
I have no criticism, I have considered this system as one of the most complete and easiest
What recommendations would you give to someone considering this product?
I like it because its functions are usually quite efficient and capable of solving communication problems
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
