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TeamViewer

TeamViewer

Composite Score
8.9 /10
CX Score
9.1 /10
Category
TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Transparent

Feature Ratings

Average 87

Screen Share

89

File Transfer

89

Audio Conferencing VoIP

88

Virtual Whiteboard

87

Keyboard Mouse Control

87

Audio Conferencing Call in Bridge

86

Video Conferencing

86

Audio Controls

85

Application Share

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Ease of IT Administration

86

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Data Integration

84

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Vendor Support

82

Ease of Customization

82

TeamViewer Videos

TeamViewer Reviews

Holly S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Great software.

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

I have chosen TeamViewer to permanently monitor our developers and make them work at their best, it also allows us to technically assist other departments without the need for physical presence.

What is your favorite aspect of this product?

It has an attractive interface that makes it easy to use. It allows me to share documents in an encrypted and secure way. The connection is always stable and without latency.

What do you dislike most about this product?

I have no complaints about this software.

What recommendations would you give to someone considering this product?

I recommend trying the free version to see if it is the right tool for your company.

Pros

  • Reliable
  • Efficient Service
  • Caring
  • Client Friendly Policies

Evelyn J.

  • Role: Human Resources
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Solid and easy to use conferencing solution.

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

Through secure videoconferencing and VoIP calls, instant messaging, screen sharing and other features across devices and platforms wherever you meet, TeamViewer Meeting maintains a connection with your contacts and teams. Through video meetings, instant messaging, screen sharing, and conference recording on desktop and mobile from any place, it helps users interact with contacts and remote teams.

What is your favorite aspect of this product?

For several years, I was unable to find some other program that could provide you with the solace and ability to connect that TeamViewer Meeting can. The technology that this program demonstrates us with each update demonstrates to us that this software is constantly on the cutting edge and looks for creative solutions and cutting-edge tools that feed the interaction with each of our contacts.

What do you dislike most about this product?

Automatically logging into your profile takes too long. We can only re-login when the screen-sharing generates issues that prevent us from clicking anywhere. Sometimes the camera displays pixel issues, but as soon as TeamViewer is restarted, everything is back to normal.

What recommendations would you give to someone considering this product?

Since TeamViewer Meetings is a place where we can conduct meetings and debates internet for many circumstances of the business, there are many alternatives and tools that this application provides to provide its participants indicated flexibility, which helps us to have a bigger advantage and mastery in our work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hadleigh A.

  • Role: Public Sector
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A great remote desktop application

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

One of Teamviewer's most important advantages is the ease with which we can arrange and join meetings, whether at work, at home or on the go. Its superior security allows us to focus on our work rather than being concerned about our safety. It has enhanced our productivity by ensuring that we work in a secure environment where our meeting data and conversations are safeguarded.

What is your favorite aspect of this product?

It has incredible screen quality, is much more responsive, and consistently offers a pleasurable experience. Teamviewer allowed us to participate in meetings virtually, saving us the time and money necessary for setting up and attending actual meetings. The most cutting-edge security measures available in the market are included in TeamViewer, which is also cross-platform compatible and protects all meetings and files.

What do you dislike most about this product?

The need for more information and transparency regarding contract renewal and customer service. They are threatening and rigid, which drives our business away. Not interfere with a long-term partnership. Even when we don't want them to be, the connections we create for meetings are occasionally encrypted, which takes time to scan.

What recommendations would you give to someone considering this product?

For our business, TeamViewer has been incredibly necessary. Since our team is dispersed around the nation, it is not practical for them to travel to our office, given the pandemic. This presented many difficulties for our business. However, TeamViewer has enabled us to overcome them. One can interact with the IT Team to fix their challenges through this app.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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