What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Share
File Transfer
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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TeamViewer Reviews
Cameron C.
- Role: Industry Specific Role
- Industry: Chemicals
- Involvement: End User of Application
Submitted Oct 2022
Excellent System for Large Corporate Conferencing
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Allocates robust web conferencing tools for all sorts of corporations.
What is your favorite aspect of this product?
TeamViewer Meeting enables me to get in touch with my colleagues rapidly even when we do not share contacts through corporate channels. It reduced commute fee by enhancing online meetings.
What do you dislike most about this product?
I like all aspects on this program, although I didn’t like the mobile interface, but I am pretty perfect with my PC versions.
What recommendations would you give to someone considering this product?
TeamViewer Meeting is a great solution for everyone looking to eradicate traditional meetings which are not only pricey but time consuming.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emily W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
" All in The Same page "
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Persistent chatting channels IRC style featured (BIM) UC, UcaaS and files sharing tool
What is your favorite aspect of this product?
Unlimited recording support
What do you dislike most about this product?
I personally I'm much ok with all it offers since it's chargless
What recommendations would you give to someone considering this product?
I urge all to pick it and experience it services
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features
Javier J.
- Role: Sales Marketing
- Industry: Other
- Involvement: Initial Implementation
Submitted Oct 2022
Using TeamViewer for remote PC control
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
We provide a service from our computer to customers who need our help or support in real time thanks to the connection that gives us this API which allows us through a series of requirements to connect to the operating system of our client. Many of the times our internal teams use our systems in the USA data centers that need to be managed remotely by our operations team.
What is your favorite aspect of this product?
With TeamViewer we have created a help desk system that generates real-time remote support environments along with device management across the organization to streamline processes, as well as sound quality and window scaling, it works very well when connected to computers with different screen resolutions. The mobile experience is also well done, as you can swipe across the screen and tap what you need or move your finger across the screen to move the cursor.
What do you dislike most about this product?
Disadvantage of this software for us is the cost. TeamViewer is somewhat expensive, when purchasing it becomes one of those "better to have it and not need it than need it and not have it" situations. It demands a lot of bandwidth that many other remote support applications do not, so if you are working with a client and have a bad internet connection, you will see a lot of delays for cursor and tool movement.
What recommendations would you give to someone considering this product?
For us it is very suitable in certain cases where a small group manages a large number of clients and systems. It is also useful for a larger team managing a staff distributed over many operators. They can use it for any company from small to large scale. But considering the information they have that operating system so it is not advisable to leave this API in the hands of any unauthorized personnel.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
