What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Share
File Transfer
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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TeamViewer Reviews
Isabella G.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Oct 2022
The interface is super easy and intuitive
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
It keeps us connected and interacting. The price is much more affordable than most alternatives, but it includes useful features like screen sharing, recording option, meeting scheduler, etc. we have had an excellent experience.
What is your favorite aspect of this product?
It has good video resolution and focus adaptation, Variety in communication ways Message, voice messages and writing, File sharing, support a large number of people in a group conference. Perfect for business.
What do you dislike most about this product?
It keeps us connected and interacting. The price is much more affordable than most alternatives, but it includes useful features like screen sharing, recording option, meeting scheduler, etc. we have had an excellent experience.
What recommendations would you give to someone considering this product?
If you are looking for an easy and intuitive collaboration tool, Blizz may be the one for you. TeamViewer made conference calls easy and reliable.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Maite P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2022
A good communication tool with quality
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
I can say that what sets it apart is how practical it is to be able to find the functions, in general the system, even on the desktop, is easy to understand. You enter with your username and password and inside you can have meetings with up to 300 people, something that greatly facilitates meetings with teams. large or even talks with the entire team in general of the organization without having to have several meetings during the day
What is your favorite aspect of this product?
What I like the most is that it is easy to understand, it can be shared from files such as making calls with advanced quality, to give a more professional impression.
What do you dislike most about this product?
I have no problem with the way this tool works, its capabilities are well deployed in both large and small organizations, being of great help to those growing organizations
What recommendations would you give to someone considering this product?
My recommendation is to evaluate this tool from a labor criteria, it could be implemented personally but as a work tool there are many more advantages
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Abhishek S.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Oct 2022
Top in Remote access.
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer is the first thing which comes in mind of any technical person whenever discussion starts for remote access but obviously it has such user base that people give preference to its meeting application too which is really good. Plus it has good customer support in Premium/paid version. When it comes to meetings we prefer the TeamViewer meetings in my office.
What is your favorite aspect of this product?
In my job I also use it to schedule conference meetings with my team on TeamViewer meetings, sometimes we use to take remote access and investigate/check the system accordingly to our requirement or for training purpose.
What do you dislike most about this product?
Nothing as such, I am happy with its services. So far its good.
What recommendations would you give to someone considering this product?
Yes, I'll definitely recommend them to try this once and I am sure they will get to use it more often.
Pros
- Helps Innovate
- Reliable
- Inspires Innovation
- Saves Time
