What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Share
File Transfer
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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TeamViewer Reviews
Parthiv S.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: Business Leader or Manager
Submitted Sep 2022
Disappointed, but not surprised
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
The fact is that it doesn't, really. I was not satisfied with this product, but that's also probably because I did not use it that much.
What is your favorite aspect of this product?
I do not think I have any favorite aspects of it, the features I liked were mostly standard features most other competitors offer.
What do you dislike most about this product?
The speed, the lag and the frustration it gave me.
What recommendations would you give to someone considering this product?
Be careful, do your own research before you go for it!
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Cons
- Slower Product Innovation
- Vendor's Interest First
- Less Generous
Terisa B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
TeamViewer Meeting- A Popular Meeting Platform.
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer Meeting provides high-definition HD quality audio and video to its users. The number of participants can extend up to more than 300, which is a large audience on one platform. The software is easy to use. The recording of the feature is used for referencing the future. The tool is end-to-end encrypted. It is compatible with multiple browsers and supports the feature of slideshow and media.
What is your favorite aspect of this product?
It offers a variety of options. It is available for the user to download for free, which is much appreciated by users. It can be connected to multiple devices. It is quite a helpful feature.
What do you dislike most about this product?
At times there occurs the issue of connectivity. The tool lacks new features which is the demand of the user. Many people are still unaware of this tool. To upgrade the features, a specific amount of fee is required.
What recommendations would you give to someone considering this product?
New features should be added that enhance the overall user experience. The option of sending files in the group must be added. There must be more variety of emoticons which is required by the users.
Pros
- Helps Innovate
- Trustworthy
- Effective Service
- Inspires Innovation
Ghazal Z.
- Role: Operations
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Jul 2022
User friendly Lot of features
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
It has flawless connectivity with a lot of cool and effective features. TeamViewer is top of the line product and it really stands out from the crowd. I would say it's the best product for remote access.
What is your favorite aspect of this product?
It has audio and video conferencing features. Also, I love the whiteboard and chat box that enables me to communicate with ease. I like the black-screen option which gives me more privacy when I'm working remotely. I can save the addresses of other computers which saves a lot of time.
What do you dislike most about this product?
Sometimes, it detects commercial activity when I access a system outside the office LAN. Once it detects the problem, it won't trust you and won't establish the connection.
What recommendations would you give to someone considering this product?
If you have a remote team or your job requires checking other connected devices to your network, TeamViewer would be a great help for you. It is excellent for remote access and communication. You can do instant messaging, use a whiteboard for free drawing, hear the audio from other computers, send function commands (Alt+Del+Shirt) and even restart a computer remotely.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Cons
- Vendor's Interest First
