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TeamViewer

TeamViewer

Composite Score
8.9 /10
CX Score
9.1 /10
Category
TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Transparent

Feature Ratings

Average 87

Screen Share

89

File Transfer

89

Audio Conferencing VoIP

88

Virtual Whiteboard

87

Keyboard Mouse Control

87

Audio Conferencing Call in Bridge

86

Video Conferencing

86

Audio Controls

85

Application Share

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Ease of IT Administration

86

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Data Integration

84

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Vendor Support

82

Ease of Customization

82

TeamViewer Videos

TeamViewer Reviews

Michael N.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Friendly, easy, and efficient.

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

What I love most about Team viewer is its natural connection point which permits even individuals without cutting-edge innovation information like me, to play out the undertakings somewhat in a genuinely cooperative air without a hitch. As my calling contributing to a blog requires many individuals to unite, conceptualize and have the work looked at in the ongoing for fast bits of knowledge, I completely figure out the requirement for frictionless far-off cooperation. Team viewer assists me with that and I am stunned at the zero-grinding experience as well as fast handling.

What is your favorite aspect of this product?

For my situation, the most concerning issue that TeamViewer settles for me is having the option to take ongoing assistance from a specialized master when I am battling with a local distributing stage or content administration framework created by in-house engineers. Likewise, I feel more certain when somebody makes sense of something while additionally sharing the pertinent screen-it provides me with a sensation of genuine cooperation and assists me with associating better with the venture I am dealing with. Also, I don't need to be worried about the security of my delicate information like the computerized records containing every one one.

What do you dislike most about this product?

While it fulfills my assumptions, it appears to be that they might offer superior help choices and more correspondence channels for individuals with higher necessities like I in some cases put myself in the shoes of my group chief or human asset director, I figure they might require more from the application and because of the broad use (they would speak with numerous other colleagues too) they would require moment support-in some cases in the constant.

What recommendations would you give to someone considering this product?

I enthusiastically prescribe TeamViewer Meeting to others considering it as it is exceptionally effective easy to understand, simple to match up/find contacts, VoIP calls, and furthermore, you could add however many clients as up to 300 on a solitary phone call. It's likewise accessible in free rendition thus, my own proposal is that attempt freeware first as a cloud put together device and afterward based with respect to individual experience buy the yearly membership in any case, I guarantee you it merits each and every penny of your cash.

Pros

  • Reliable
  • Efficient Service
  • Caring
  • Saves Time

Ali K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

A powerful option in the videoconferencing.

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

It allows you to make VoIP calls, instant chat, screen sharing, file transfer and many more features securely. The most important assurance is that there is a company behind it that is trusted by millions like TeamViewer.

What is your favorite aspect of this product?

It offers the opportunity to make live and instant conferences for up to 300 people.

What do you dislike most about this product?

The biggest downside is that it doesn't have a free version.

What recommendations would you give to someone considering this product?

If your goal is a secure and powerful video conferencing application, TeamViewer Meeting will suit your needs quite well.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sheryl B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

In terms of online meetings, it's a good option.

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

TeamViewer Meetings and TeamViewer are both used by our IT team, making any necessary debugging a breeze. Online meetings to discuss project updates, etc., are something we frequently do while working from home using this tool. Many scenarios called for its use, and I was able to make good use of it. For small to medium-sized businesses, TeamViewer Meeting is a great option. Our sister company, which employs about 100 people, expressed interest in using TeamViewer Meeting with us. Because they've used TeamViewer Meeting [before, which is how it is] quite a bit.

What is your favorite aspect of this product?

A wide range of communication methods (messaging, voicemail, and writing) are available. What I appreciate most about TVM is not only its simple but secure platform for conducting business discussions but also its video conferencing, remote desktop while conferencing, VoIP calls, and instant messaging features. Excellent customer service, and the ability to share files and documents during a conference call was a huge plus.

What do you dislike most about this product?

I don't like about TeamViewer Meeting (TVM) is its reliance on internet speed and linearity in its functions, which directly cause problems with logging in and disconnecting in the app.

What recommendations would you give to someone considering this product?

In my opinion, TeamViewer Meeting is an excellent conference call tool because it is very user-friendly, syncs contacts, and allows you to add up to 300 participants to a single conference call. Try the free version first, and then decide whether or not to purchase the annual subscription based on your own experience, if you can afford it.

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Saves Time

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