What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Share
File Transfer
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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TeamViewer Reviews
Farooq S.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted May 2022
A Must tool during the pandemic
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
A must tool for all the IT and other domain resources during this hard times of pandemic as everyone working from home and easy for the IT and network team to access the system remotely and get the things resolved and also ensure the installation and issues with the system
What is your favorite aspect of this product?
Screen share to get the things resolved with the system and also to access the system remotely to get the assigned work or task done
What do you dislike most about this product?
its bit slow at times and not that user friendly while accessing the system using mobile
What recommendations would you give to someone considering this product?
Should make the remote access through mobile more user friendly
Pros
- Transparent
- Security Protects
- Helps Innovate
- Continually Improving Product
Midori S.
- Role: Finance
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Great quick to use tool
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Unlike other tools, this is a tool that is presented as an additional tool from the same company, from teamviewer, which means that it is a tool that is generally implemented by members of said tool, and facilitates interpersonal communications by medium of video calls
What is your favorite aspect of this product?
My favorite aspect would be that without a doubt it is a tool with a quite understandable aspect, from the desktop application to capabilities that are carried out in real time, such as chats and sharing documents, everything is done with the ability to serve and satisfy the professionals of these times
What do you dislike most about this product?
I am not aware of bad functionality of the tool so I consider it to be good
What recommendations would you give to someone considering this product?
I could recommend it because it is easy to use and implement also in comparison to others it allows multiple people to connect with the same quality and share any screen or message if you wish
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Diego Armando S.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted May 2022
Open and effective communication tool at any time
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
This communication tool is simple and can be installed in the toolbar of your desktop and as an application of your mobile for a tablet, allowing you to have an open communication channel with a whole team at any time and in a specific place, this tool allows start instant meetings make calls and video calls and thus start chatting comfortably and safely with your team instantly anywhere obtaining better results
What is your favorite aspect of this product?
I like this tool because it allows in a simple way to have a more open communication with any member of a meeting, making face-to-face calls and video calls with your co-workers or a whole team, scheduling group meetings, sharing screens and recording meetings, all these essentials to deliver a high-quality meeting that you can safely collaborate with any team and clients at any place and at the right time
What do you dislike most about this product?
I like everything about this tool, I don't dislike anything because it is very useful and effective to carry out any type of meeting in an excellent and practical way
What recommendations would you give to someone considering this product?
I recommend this tool because it allows you to have a successful meeting at any time and anywhere in the world, taking into account that you can make calls, high-quality video calls allowing screen sharing where everyone on a team or clients can be face to face giving your opinion or important detail in each meeting
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Unique Features
