What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Share
File Transfer
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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TeamViewer Reviews
Sofia R.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted May 2022
Solution tool with fast and secure remote access
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
this tool allows a fast and very secure remote solution to networks and computers, offering endless resources that are very useful for the user, this tool is divided into two important tabs, remote control and Meeting, in which you will have a password temporary that can be changed whenever they want, if you give the password to a colleague he can use your computer remotely
What is your favorite aspect of this product?
I like this tool because it is a comfortable way to use because of its fast way and access to remote control, in addition to being very safe also in networks, you can have different functions at hand by organizing groups of devices manually, through email, allowing meetings and provide an effective service in technical assistance
What do you dislike most about this product?
I like everything about this tool, there is nothing that I dislike
What recommendations would you give to someone considering this product?
I recommend this tool for its comfortable way of using it, giving fast and secure remote access anywhere, anytime, it maximizes productivity with solutions for immediate use in any videoconference
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
- Role: Sales Marketing
- Industry: Electronics
- Involvement: End User of Application
Submitted May 2022
Reliable product
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
TAIRA M.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2022
Features disappoint.
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
is not good for poor connection, and the free version is to limited
What is your favorite aspect of this product?
i don't like it,
What do you dislike most about this product?
the free version, during a important meeting, you get off because of your free licence
What recommendations would you give to someone considering this product?
use it with premium features, or licences
Pros
- Fair
- Altruistic
- Friendly Negotiation
- Enables Productivity
Cons
- Commodity Features
- Less Effective Service
- Vendor's Interest First
