TeamViewer Customer Reviews 2024

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TeamViewer

Composite Score

8.9 /10

CX Score

9.1 /10

265 Reviews Write a Review

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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11 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

2023

8 Top Rated Capabilities

9 Top Rated Features

2022

TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Acts with Integrity
Reliable
Transparent

Feature Ratings

Average 87

Screen Share

File Transfer

Audio Conferencing VoIP

Virtual Whiteboard

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Video Conferencing

Audio Controls

Application Share

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Average 84

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Remote Monitoring and Management

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Remote Support

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TeamViewer Videos

TeamViewer Reviews

Kiran D.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Best for support, justifies price.

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

Most of the meeting products don't provide Remote control. This differentiates the product from rest.

What is your favorite aspect of this product?

Sharing of multiple monitors in 4k is my favorite aspect of the product.

What do you dislike most about this product?

Consumes lot of data.

What recommendations would you give to someone considering this product?

I will suggest help desks and support staff to definitely get TeamViewer Meetings application.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Nicolas R.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Standard and basic product

Likeliness to Recommend

7 /10

What differentiates TeamViewer from other similar products?

Easy to implement for the free version

What is your favorite aspect of this product?

Good communication channel within the company

What do you dislike most about this product?

No clear roadmap on new product features

What recommendations would you give to someone considering this product?

Consider your requirements and other communication software functionnal coverage

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Commodity Features
Less Efficient Service
Slower Product Innovation

Anuja C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

"Feature and meeting are best on TeamViewer".

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

This product is good for having good quality video and audio meeting we can easily share our screen with other, using it is simple and easy.

What is your favorite aspect of this product?

My favorite aspect of this product would be sharing screen, texting and quality of the video.

What do you dislike most about this product?

I don't have any dislike for this product, I like using it we can also share files and stuff with it.

What recommendations would you give to someone considering this product?

Yes recommend to other user this tool is best in market and provide best online meeting experience.

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Latest Research

TeamViewer

What is TeamViewer?

Company Details

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Awards & Recognition

TeamViewer Ratings

89 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love TeamViewer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Screen Share Ability to share a computer screen for viewing by web conference participants

File Transfer File transfer services

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Video Conferencing Interactive video conferencing using a webcam

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Application Share Ability to share a single application only for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Monitoring and Management

Remote Support

TeamViewer Videos

TeamViewer Remote: It's time for a new view

See what's New in TeamViewer Remote

TeamViewer Reviews

Kiran D.

Best for support, justifies price.

Likeliness to Recommend

Pros

Nicolas R.

Standard and basic product

Likeliness to Recommend

Pros

Cons

Anuja C.

"Feature and meeting are best on TeamViewer".

Likeliness to Recommend

Pros

Most Popular TeamViewer Comparisons

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Title

1
Since last award

1
Since last award

Feature Ratings

Screen Share

File Transfer

Audio Conferencing VoIP

Virtual Whiteboard

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Video Conferencing

Audio Controls

Application Share

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization