What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Share
File Transfer
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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TeamViewer Reviews
Bruno C.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2022
Easy to use with great layout and design
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Team Viewer Meeting is the video conference app through which we can connect with multiple people even with the free version. It has a great layout and design and is easy to use and learn for beginners and they never get confused. Its intuitive design enables us to start with one of the best interfaces which do not require any specialized knowledge or learning.
What is your favorite aspect of this product?
Integration of Team Viewer Meeting is very good to manage live mails during meetings and meetings can be recorded in the best image quality. Its security system is very protective and brilliant because its authentication process has two factors that make the security completely hermetic to unauthorized access.
What do you dislike most about this product?
Team viewer meeting needs to upgrade its payment feature because if we are using the app without paying then we have to reconnect after every 45 minutes which makes it difficult to continue our meetings and conference. Also, we cannot add contacts unless the person has their own app account set up. Also, the access code is very short-lived and sometimes it becomes difficult to access all the staff members.
What recommendations would you give to someone considering this product?
I would definitely recommend Team Viewer Meeting to other people this is a great video conferencing tool with excellent and vast features. It helps us to coordinate daily on different tasks with our clients.
Pros
- Respectful
- Helps Innovate
- Enables Productivity
- Trustworthy
Carlos Jose P.
- Role: Finance
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
Communication in a friendly way
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
what I consider to be the most remarkable aspect of this tool is how practical it is to schedule calls in real time, in addition, the audio and video quality is quite high, which for large-name organizations worldwide means only benefits in regarding communication
What is your favorite aspect of this product?
What I like the most is its visualization, besides, you only log in super fast and the quality will always be the same, it allows you to share files, even record conversations for more security areas
What do you dislike most about this product?
There is nothing that I dislike, I like it because it is easy to use
What recommendations would you give to someone considering this product?
A communication tool that is quite easy to use, completely secure and that, in addition, its system is so professional that you can work remotely with the tool
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
Cristopher M.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
Video quality for professional processes
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
What differentiates this tool from others is that it is very easy to visualize each part of the tool, this is in particular a great option for those who communicate constantly and who require advanced technology to be able to perform their functions as if they were in person, the audio and video quality is exceptional and practical
What is your favorite aspect of this product?
What I like most is that the image does not pixelate in full screen, it is also quite efficient and allows from sharing files, to chatting or saving videos in real time, I like its speed capacity, and how functional it is for any type of industry
What do you dislike most about this product?
There is nothing that I do not like about its capabilities, on the contrary, it seems to me that it is efficient and simple in general terms
What recommendations would you give to someone considering this product?
My recommendation is to be part of the main tool and get to know this communication alternative in real time, it is quite easy to implement and completely safe.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
