What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Share
File Transfer
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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TeamViewer Reviews
Leslie H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2022
Great features, makes it easy to connect
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Really great screen share capabilities
What is your favorite aspect of this product?
really fast and easy to connect with.
What do you dislike most about this product?
nothing to say here not really
What recommendations would you give to someone considering this product?
Just to be mindful of how many steps it takes to connect teams.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Vikas R.
- Role: Operations
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
TeamViewer Review
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Ease of access Security Portability
What is your favorite aspect of this product?
The security and ease of access are my favorite aspects of the product.
What do you dislike most about this product?
The cost model of the app, and the inability of connecting with someone who is on a lower version then you.
What recommendations would you give to someone considering this product?
Try to learn the demo version software before buying the real deal
Pros
- Enables Productivity
- Efficient Service
- Altruistic
- Friendly Negotiation
Mohit K.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
Magnificent Communication Tool
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
I believe that TeamViewer meeting is an excellent communication tool. Currently, we use it in two ways to communicate internally and also for video conferencing with clients, which we can address individually to solve their questions and concerns. Thanks to this communication tool, the level of synchronization in the internal workgroup have increased, which makes our work faster and more efficient. It has also greatly improved our communication with our customers or suppliers with whom we must always keep in touch.
What is your favorite aspect of this product?
It has good video resolution and focus adaptation. Variety in forms of communication( Message, voice messages & writing). It has an excellent capacity of people in a group conference. Perfect for business.
What do you dislike most about this product?
Little connectivity in the app by phone has problems logging in and disconnects.
What recommendations would you give to someone considering this product?
Appropriate use of this tool would be to use it for internal communication in the company or to contact customers. A misuse would be to use it for something personal like communicating with your family or friends. Since I think this tool is for commercial use.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
