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TeamViewer Logo
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TeamViewer

TeamViewer

Composite Score
8.9 /10
CX Score
9.1 /10
Category
TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Transparent

Feature Ratings

Average 87

Screen Share

89

File Transfer

89

Audio Conferencing VoIP

88

Virtual Whiteboard

87

Keyboard Mouse Control

87

Audio Conferencing Call in Bridge

86

Video Conferencing

86

Audio Controls

85

Application Share

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Ease of IT Administration

86

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Data Integration

84

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Vendor Support

82

Ease of Customization

82

TeamViewer Videos

TeamViewer Reviews

Asher C.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Best video conferencing App

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

TeamViewer meeting isn't restricted to its user-friendly UI, video conferencing, distant work area while gathering, VoIP calls, and Instant Messaging highlight yet additionally it’s basic gotten stage for talking about business. Very friendly help and most you could share records and archives while phone calls.

What is your favorite aspect of this product?

Anything correspondence-related, meeting-related, or study-related is addressed and worked on utilizing the Team watcher Meeting Platform. Generally, worker and client collaborations are more coordinated and positive. Our business' representative spirit has improved colossally, and consumer loyalty has gotten to the next level.

What do you dislike most about this product?

TeamViewer Meetings support practically all gadgets, it frequently hangs in android mobiles. It isn't notable as its rivals, so we can not involve it in all situations, as different members probably won't have utilized it. The slow internet connection can cause slack and once in a while joins that are made to be decoded end up scrambled.

What recommendations would you give to someone considering this product?

TeamViewer has a lot of components that make the application/gadget outstandingly straightforward it allows the clients to have secure video conferencing with incredible sound quality The best thing for this instrument is that it doesn't require various people to have the application acquainted with going to calls and get-togethers. TeamViewer is a cloud-based gadget so the security of information that is being moved. TeamViewer can be used as a vault for taking care of data.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Renate Stefania L.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

TeamViewer meetings transcend distance boundaries

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

We just love it since user have a vast display that offers various types of offerings like conversation, calls, or teleconferencing, and they accomplish one's communication goals very good, and it performs an important function in our corporation, unlike other product it has same features but are all contained in one screen.

What is your favorite aspect of this product?

What I enjoyed best about this software was how little I had to do. I would have to provide the password to the technician who was attempting to repair my computer. He took care of the rest. I am fortunate to receive real-time communications from him, informing me of what I had to perform. I could also observe what he's working on my computer when he was repairing it. As a result, I learnt how to solve this myself in the future.

What do you dislike most about this product?

The smartphone app doesn't really display all of the available functions. This renders it tough for new people to utilize. Because there were no training tutorials in the smartphone app, I'm not confident whether I'm losing out with any functionality. Because this isn't widely used yet, I just had to ask prospective clients or teammates to install it first.

What recommendations would you give to someone considering this product?

I strongly recommend people using this software because it's not just user-friendly also dependable. Those interested in using it, though, should first experience the free app before moving towards the premium editions. Paid versions contain many more features than free ones.

Pros

  • Efficient Service
  • Inspires Innovation
  • Respectful
  • Client Friendly Policies

Victoria J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

TeamViewer Meeting is an amazing meeting tool

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

By introducing the Meetings add-on to its collection, TeamViewer has developed a fantastic addition to its holdings that works flawlessly. It isn't the most common meeting software, but it does have the capability to really be. The number of features and add-ons is fantastic, and it includes everything one could possibly want for a high-quality meeting or conference.

What is your favorite aspect of this product?

We really like it since it has a wide range of services including chat, calls, or web conferencing and meeting, and they accomplish your conversation goals quite well. It has played a critical role in our business, unlike many software's that offer similar features but this seems to be a -stop-shop.

What do you dislike most about this product?

There are few elements that might be improved and enhanced, such as connecting time - it's an issue that requires a lot of time and can be bothersome occasionally. The other issue is file transmission, which is handled considerably better by the older TeamViewer.

What recommendations would you give to someone considering this product?

Generally, TeamViewer is just an excellent meeting software that helps users to coordinate and supervise small to large groups of participants simultaneously. It's a really solid and high-quality tool with several settings that everyone should try.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Inspires Innovation

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