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TeamViewer

TeamViewer

Composite Score
8.9 /10
CX Score
9.1 /10
Category
TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Transparent

Feature Ratings

Average 87

Screen Share

89

File Transfer

89

Audio Conferencing VoIP

88

Virtual Whiteboard

87

Keyboard Mouse Control

87

Audio Conferencing Call in Bridge

86

Video Conferencing

86

Audio Controls

85

Application Share

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Ease of IT Administration

86

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Data Integration

84

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Vendor Support

82

Ease of Customization

82

TeamViewer Videos

TeamViewer Reviews

Athena G.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Easy to use remote control software

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

It is very easy to use for beginners. You can remotely control other computer as if you are sitting on that computer. File transfer, screen-sharing and instant chat messages are some of its good features. Very helpful user interference. You can guide the user over your phone to be connected. They work across every platform even on IOT devices. Free version is also available.

What is your favorite aspect of this product?

You can easily use it even if you are not a technophile. It is free for personal use but if you have a team you have to switch to premium. All versions are fully encrypted and safe to use. It has both features online conference and remote control software

What do you dislike most about this product?

It requires a lot of memory in the background or may crash other apps. The customer service is not very well. It’s a little bit expensive but the functions are good. Sometimes it operates very slowly. The updated version of TeamViewer has to be installed on every system in which you want to work.

What recommendations would you give to someone considering this product?

Recommended for its good features and qualities

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Kendra Q.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Teamviewer has helped us a lot with remote jobs

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

For remote work this software is a marvel, as it has helped us to solve problems on other users' computers remotely. It is incredible how many problems have been solved in the office, with remote staff, because we have been able to enter their computers, from ours, being of help to guide them in any problem.

What is your favorite aspect of this product?

Very intuitive and easy to use this program, it does not require any manual or technical support to know how to use it. Being able to access the computers no matter if they are turned off, is a great advantage of this software and the screen sharing is very important to guide remote employees in the tasks that present more problems.

What do you dislike most about this product?

It slows down the program when sending very large files, which is a problem. When we are in the resolution of a remote problem, sometimes the images displayed are not in real time, making it difficult to quickly solve the incidence of the other computer.

What recommendations would you give to someone considering this product?

The best software we have been able to find for remote access to our computers and to solve efficiently the software problems they present, without the need to be directly on site. It has been a great help with our online workers, as it has saved us many hours of work.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Effective Service

Oliur R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Best remote support tool

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

TeamViewer is more than just a meeting software. It enables me to troubleshoot any problem from anywhere, and it is quick and accurate. It provides almost all of the necessary access, such as cursor, keyboard, and the entire system. TeamViewer allows you to conduct audio conferences as well as exchange messages and files. It is compatible with all platforms and can even be accessed from a mobile device. The security features work very well as well, as the connection giver and receiver can both choose which functions or things to grant access to.

What is your favorite aspect of this product?

My favorite feature of TeamViewer is how fast it is and how much time it saves. You only need the connection code and passcode from the receiver to be connected and ready to share files, transfer voice or messages, control the entire system, and so on. One of the best features of TeamViewer is that I can now access my office computer and files from home at any time without having to leave the house. With TeamViewer, it is simple and quick to assist team members remotely.

What do you dislike most about this product?

If you are an individual or a small business owner who wants to use Teamviewer to its full potential, it can be pricey. Also, Teamviewer pushes way too many updates with random features, which can be annoying when you need to start a session right away but Teamviewer is updating. Connection alerts are sometimes missing, and the remote session begins with silence, which should be fixed. Rather than that, it's a great piece of tool.

What recommendations would you give to someone considering this product?

If you need an accurate tool to troubleshoot problems from a remote location or from home to office, and you want to connect to different computers, share files, and have full access, you should try Teamviewer. rapid accuracy and cross-platform compatibility

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Efficient Service

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