What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Share
File Transfer
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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TeamViewer Reviews
Jason T.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2022
Teamviewer delivers good quality remote operations
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
With each new update teamviewer shows constant improvements, not only adding more stability to the video quality, but also at the configuration level, since there are now higher resolution rates to choose from, which allows us to work comfortably regardless of the amount of bandwidth we are using.
What is your favorite aspect of this product?
Teamviewer is mostly focused on improving the experience of working remotely on a computer, but it can also be used to work more complexly by using the software's own functions for group meetings, either to make sharing information from the platform much easier, or to explain a work-related topic to several people
What do you dislike most about this product?
Apart from the fact that teamviewer sometimes freezes and we have to restart it in order to continue working, there have been no other issues that have prevented us from managing it properly. This seems to be mostly because some of the computers we use for work do not meet enough requirements to maintain a stable management.
What recommendations would you give to someone considering this product?
We recommend the use of a service such as teamviewer to work with maintenance, as it is essential if the management is handled remotely, so that customers remain confident with the mechanics that this type of program represents, usually in the area of technical maintenance, or simply to work remotely due to problems with the layout.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Vivian T. D.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
A tool that improves remote work
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
It is one of the main functional tools of TeamViewer, and this is because it mainly unifies everything related to communication in one place, I like how functional this tool is, mainly in file sharing systems and everything online, something that differentiates this system from Others is that it is basically a tool that is usually used if you are a member of the TeamViewer platform, but it is accessible to everyone and very versatile.
What is your favorite aspect of this product?
What I like the most is that it is not a tool that is only for financial processes, but also that this tool helps even professionals to be used for online training, it is very quick to understand and its use only helps to improve experiences and increase communication at a distance
What do you dislike most about this product?
I don't have anything negative to say about this tool, it has worked well for me and in general terms it is one of the best
What recommendations would you give to someone considering this product?
My recommendation is that when trying to innovate and grow as an organization, they integrate this type of tool to unify clients and partners in the same place.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Md. Masudul H.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Feb 2022
transforms the entire planet into global village
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Team viewer is a robust remote access software program.Team Viewer is available in more than 25 languages
What is your favorite aspect of this product?
People may connect to a computer from anywhere in the world, improving their productivity and adding value to the economy, which is especially important in this pandemic crisis.
What do you dislike most about this product?
Technical support scams can be perpetrated using TeamViewer and similar apps. The hacker threat may potentially pose a security threat
What recommendations would you give to someone considering this product?
People can also use the free version to accomplish some of their goals.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
