What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceTeamViewer Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on TeamViewer.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Share
File Transfer
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
TeamViewer Videos
TeamViewer Remote: It's time for a new view
See what's New in TeamViewer Remote
TeamViewer Reviews
Areeb A.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Jan 2022
Perfect tool for remote support.
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
The IT can control my screen and get access to my system which makes it easy to download or repair any software.
What is your favorite aspect of this product?
Remote support with the IT team.
What do you dislike most about this product?
nothing to dislike.
What recommendations would you give to someone considering this product?
It is a good tool for work from home employees.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Client Friendly Policies
Isabella D. W.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2022
Good video call tool
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
It allows us to have greater communication with several people at the same time, with better quality at any time, showing us an audio quality and a vision that is very beneficial for everyone, it can be used on any device with greater ease for each of our clients in a way Effective at your convenience
What is your favorite aspect of this product?
I like this program because in a practical and innovative way you can be in communication with several people at the same time at the same time regardless of the place, the distance and where they are, publicize, discuss, give opinions and give points of view of anyone of our products, showing images, mail with a better effectiveness that everyone will see at the same time
What do you dislike most about this product?
I like everything and there is nothing that I dislike
What recommendations would you give to someone considering this product?
I recommend it because it is very helpful and very beneficial since all our clients have the possibility of being in communication with us at the same time, without leaving aside other things or commitments that they have to do, just with the simple fact of having any device on hand
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Saves Time
Viraj P.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Jan 2022
Efficient and easy to use
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Great quality of the features even in the free version.
What is your favorite aspect of this product?
I really appreciate TeamViewer Meeting's group meeting function, which allows you to hold a meeting with a large group of individuals. It's really user-friendly and easy to use. During meetings, the video and voice quality is outstanding.
What do you dislike most about this product?
The primary downside of TeamViewer Meeting is that you must upgrade to use all of its capabilities. Also, because few people have heard of it, there should be more instructions on how to effectively utilize all of its advantages.
What recommendations would you give to someone considering this product?
Watch all the tutorials and learn all the features to get the best out of this product.
Pros
- Unique Features
- Saves Time
- Helps Innovate
- Continually Improving Product
