What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Share
File Transfer
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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TeamViewer Reviews
Luiz O.
- Role: Operations
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Likeliness to Recommend
Pros
- Inspires Innovation
- Continually Improving Product
- Unique Features
- Efficient Service
Cons
- Under Delivered
- Less Performance Enhancing
- Less Caring
Berkay A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
Easy collaboration
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Easy to use
What is your favorite aspect of this product?
Smooth interface
What do you dislike most about this product?
Some integration issues
What recommendations would you give to someone considering this product?
Have a demo first
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Caring
Ayanfe M.
- Role: Finance
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Good in remote access
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer Remote stands out from other similar products due to its user-friendly interface, cross-platform compatibility, and robust set of features including remote control, file transfer, and collaboration tools, making it a versatile solution for remote access and support needs.
What is your favorite aspect of this product?
One notable aspect of TeamViewer Remote is its ease of use and reliability, which makes it a valuable tool for providing remote support and accessing devices from anywhere in the world.
What do you dislike most about this product?
I don't have personal dislikes, but some users may find the pricing of TeamViewer Remote to be on the higher side compared to some other remote access solutions, especially for larger organizations or businesses requiring multiple licenses.
What recommendations would you give to someone considering this product?
For someone considering TeamViewer Remote, I recommend thoroughly evaluating their remote access and support needs, exploring the features and pricing options offered by TeamViewer, and considering factors such as security, ease of use, and compatibility with existing systems before making a decision. Additionally, taking advantage of the free trial offered by TeamViewer can help assess whether the product meets your requirements effectively.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
