What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Share
File Transfer
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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TeamViewer Reviews
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Dec 2021
great for online meeting
Likeliness to Recommend
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Effective Service
rowan h.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Dec 2021
Great software and its even free!
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
It is by far the easiest to use for its core functionality. it could do with more features
What is your favorite aspect of this product?
The connection remains stable even when the internet connection becomes slow
What do you dislike most about this product?
It needs more features
What recommendations would you give to someone considering this product?
It is great but if you want more features id look towards MS teams
Pros
- Saves Time
- Client Friendly Policies
- Continually Improving Product
- Reliable
Victoria S.
- Role: Finance
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
Wherever this concrete communication
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
It is one of the easy-to-use Teamviewer tools, even compared to other tools this video communication system called makes users keep a direct contact without complications with clients and partners from anywhere where you are
What is your favorite aspect of this product?
What I like is that versions installed on the constant desktop are updated to provide an updated experience every time you enter, your command and algorithms are quite simple but powerful to guarantee good communication safely with users who are members of the tool
What do you dislike most about this product?
It should be an experience that goes to any customer not exclusively to users of the TeamViewer tool, because it is pretty good
What recommendations would you give to someone considering this product?
A communication system on the nine by means of messaging and videos online safely and filtered from the first moment, it is also accessible and complete
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Effective Service
