What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Share
File Transfer
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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TeamViewer Reviews
Jason M.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
The world's easiest remote connectivity
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
We can connect to other devices to provide specialized, unique, and practical support to customers with problems of any kind. He synthesized the possibility of starting a business based on connectivity and organizational communication. It is frequently used between departments.
What is your favorite aspect of this product?
TeamViewer has been known worldwide and running on every computer for many years. It is highly feasible to coordinate a tech support style form of troubleshooting. It is used from any mobile and desktop device. It's fantastic to be able to use someone else's PC from the comfort of my workspace.
What do you dislike most about this product?
The first is that it relies heavily on a highly efficient Internet connection, and the second is that the interface is changed very often; they delete features or move them around all the time.
What recommendations would you give to someone considering this product?
I recommend TeamViewer to connect and manipulate other users' devices very gently; it is effective and tends to exceed expectations for its reasonable price. It helps improve communication and interaction between people with common interests.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Ardi S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2021
Remote connections are made with this
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
By creating an account, you may remotely operate linked PCs. Files may be moved by simply dragging them. You may also change the display of the screen depending on the time, making it simple to choose between speed and visual quality. If you are an individual, you may use it without creating an account and begin using it for free. You can work remotely and tackle screen chores that are difficult to describe over the phone or chat.
What is your favorite aspect of this product?
It is simple to set up and is intended for clients who require only routine maintenance. It is quite handy for saving time and resolving difficulties swiftly. Client satisfaction has grown as a consequence of fewer visits and an improvement in the substance of the support, which is extremely beneficial. With growing work at home and limited mobility, this tool allows you to access remotely even on a distant PC, allowing you to continue working without interruption.
What do you dislike most about this product?
Nothing in particular in terms of functionality, however, if the version used when connecting is different, it may be unable to connect, necessitating an upgrade. I'd like it more if the cost of use were a little cheaper.
What recommendations would you give to someone considering this product?
Recommendation for those considering remote access. It is possible to respond to customers in faraway locations without having to visit there. You are no longer constrained by temporal constraints such as visits. Even for topics that are tough to present over the phone, the level of comprehension is fast. You may connect to another PC and operate remotely, as well as give remote assistance to an employee who does not understand the operation and troubleshoot problems. You may need a file from a remote computer's local folder; in this case, you can connect to the machine using TeamViewer and acquire the file.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Victor M.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Nov 2021
More stable and higher quality video calls
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Basically this type of tools have quite similar characteristics, what if I can highlight of TeamViewer is the quality at the time of the connections and / or calls and it is that they are extremely stable, the crashes or interruptions simply do not exist in this wonderful application
What is your favorite aspect of this product?
My favorite aspect is without a doubt that it offers the possibility of taking remote control of a computer while at the same time we are holding a VoIP call, which is extremely beneficial when offering technical support to the users of the organization.
What do you dislike most about this product?
Honestly, there is nothing that I dislike or dislike in relation to this application, for which I must say that I have no criticisms, complaints or bad comments about TeamViwer Meeting.
What recommendations would you give to someone considering this product?
My recommendation is very simple, try TeamViwer Meeting if you really want to experience a higher quality in your VoIP calls or conferences.
Pros
- Continually Improving Product
- Enables Productivity
- Unique Features
- Efficient Service