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TeamViewer

TeamViewer

Composite Score
8.9 /10
CX Score
9.1 /10
Category
TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Transparent

Feature Ratings

Average 87

Screen Share

89

File Transfer

89

Audio Conferencing VoIP

88

Virtual Whiteboard

87

Keyboard Mouse Control

87

Audio Conferencing Call in Bridge

86

Video Conferencing

86

Audio Controls

85

Application Share

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Ease of IT Administration

86

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Data Integration

84

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Vendor Support

82

Ease of Customization

82

TeamViewer Videos

TeamViewer Reviews

Ajay M.

  • Role: Operations
  • Industry: Shipping
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Best remote access tool i have ever used

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

Teamviewer offers the best quality and video that a video conferencing project can present available. It likewise gives us a great choice to present and share any record without losing association speed. The association is fantastic, it has a 0% mistake when hindering discourse.

What is your favorite aspect of this product?

Teamviewer is a brilliant and simple way in our remote working style. Teamviewer is one of the incredible ways of finishing remote work rapidly. We can participate in our association work through Teamviewer. Teamviewer can be worked starting with one PC then onto the next PC, portable, or tablet was exceptionally quick. We can use TeamViewer for moving documents starting with one PC then onto the next. IT Department of our association can fix all PCs distantly in the event of any shortcoming.

What do you dislike most about this product?

Document move is altogether influenced when the transfer speed isn't adequately steady, be that as it may, I can't find whatever else to hate about this program. Access drops at specific focuses and must have somebody genuinely at PC to permit him access.

What recommendations would you give to someone considering this product?

I have had the option to get to associate's and customer's PCs effortlessly and give far off help to others proficiently when the need emerges using this instrument, the main thing I have had to know is the device ID and password, which are on display when the application is dispatched. As we have found more components, I have had the option to get more out of this apparatus with my team. It is advantageous, has many devices, and associates with different PCs with the end goal of remote help and cooperation rapidly and without any problem.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dustin S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

It can be controlled remotely and is ideal for tel

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

There are now workers who work from home, and because the company's personal computer was originally created as a server, it is not possible to move it to their house, including the data, but with Team Viewer, it can be done remotely even if there is no data on the home computer. Having access to the company's computer and the ability to establish the same atmosphere as in the office, I can now work. Computer problems may be fixed remotely by the system's staff.

What is your favorite aspect of this product?

The configuration and operations of a remote PC can be performed remotely. Furthermore, unlike the remote office, it is convenient since it can see how the users on the remote side are operating. It is quite useful for inspecting PCs at foreign bases. It is used to manage a variety of personal computers as well as virtual personal computers. It is also useful because it may be used as support on the client's home computer. In my opinion, the expense is the merit. VDI installation costs thousands of dollars or more, however, we were able to undertake remote work at a very low cost using TeamViewer Meeting .

What do you dislike most about this product?

Because it is constantly possible to connect to the Internet in most situations and there is no need to actively activate the application, there is a possibility that hostile individuals will discover. It would be desirable if the password's digits could be increased, altered at random, or in an irregular pattern.

What recommendations would you give to someone considering this product?

When you need to operate a PC at another location from a remote location, you can effortlessly access it. I've felt secure since I entered a password to gain access to him. I believe it is also advantageous to be able to operate while staring at the screen of another person while being taught to execute activities over the phone. A virtualized personal computer can be used even if it is not connected to a monitor, and there is no need for installation space. It didn't take long to get everything up and running. The presentation of the findings took about a month. It's a privilege to be able to use it from a location other than your computer.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Esha S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

TeamViewer a helpful remote access tool

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

In my organization, Isupport the User's scope of conditions from private to modern and in the middle. TeamViewer has given me the adaptability to be in different places without a moment's delay and offer first-rate remote help and observing for my customers. Without its vigorous choices, I wouldn't have the option to achieve half of what I do in one day. There are many projects out there that give a strategy to get to a PC distantly. However, none that I have discovered that work so quickly and consistently can move records rapidly and safely. Furthermore, with the IT Brain module, I can be proactive in realizing which fi

What is your favorite aspect of this product?

Sharing screen utilizing TeamViewer is by and large extremely responsive, regardless of whether the web association (on either the customer or host side) isn't incredible. TeamViewer appears to utilize a versatile pressure calculation that will forfeit some screen transparency for a more responsive and pleasurable experience. TeamViewer is a substantial stage, giving various layers of safety. To begin with, the best way to associate with a customer is by knowing the customer's machine id - a 9 or 10 digit haphazardly produced number made on introduction. Also, for the one-time association, an arbitrarily created pin is made.

What do you dislike most about this product?

The forms are not viable with one another. If a client unintentionally refreshes their condition (which they are continually incited to do), then, at that point, when Support attempts to associate, it says the adaptations don't match, and we need to talk the client through eliminating the new form, end task the cycle, and utilize the suitable format.

What recommendations would you give to someone considering this product?

TeamViewer is incredible for aiding individuals remote straightforwardly into a particular PC in the workplace where they have special access or documents, and the client needs those unique authorizations from a distant area. Teamviewer is additionally incredible when you need to interface with a far-off PC yet print things to a neighborhood printer. Teamviewer isn't extraordinary if you need numerous individuals to share an association with a PC because only one PC can be signed into the distant PC. Once another person signs into that PC, the main client gets kicked out.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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