What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Share
File Transfer
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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TeamViewer Reviews
Hassan K.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Nov 2023
Good remote desktop tool
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
It is very easy to connect with other device. Provides good security by setting up random passwords.
What is your favorite aspect of this product?
Very safe to connect with user ID & password. Files can be shared between connected computers.
What do you dislike most about this product?
Compared to other similar tools it needs to be updated.
What recommendations would you give to someone considering this product?
Easy to install, User friendly. Can be connected from mobile. Offers free plans.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Takunda A. M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Expensive business plans
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Enhanced collaboration and remote support
What is your favorite aspect of this product?
Available as a desktop application, mobile app, and web browser extension
What do you dislike most about this product?
The expensive business plan pricing
What recommendations would you give to someone considering this product?
Try other alternatives with better pricing plans
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Efficient Service
- Less Effective Service
- Less Inspiring
Namrata Y.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2023
Good Product when you connect as remote machine.
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer is good product in terms of security, where we need to just generate a code and connect with the client machine and resolve the problem easily the latency is very low from other products.
What is your favorite aspect of this product?
When we take remote Access from others we are able to access everything and that logic is so good, when we have admin access we are able to do anything, as comes in security point of view we are talk with client to say YES or NO , when we do anything with powershell or anything.
What do you dislike most about this product?
Nothing was dislike and latency is also very low so it was good, just we need a communication mic also so that we are able to communicate their only.
What recommendations would you give to someone considering this product?
I recommend to use this product it was very good product and use it as user FREE OF COST.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
