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Thomson Reuters

Thomson Reuters Legal

Composite Score

5.6 /10

CX Score

5.4 /10

6 Reviews Write a Review

What is Thomson Reuters Legal?

Unrivaled legal solutions that integrate content, expertise, and technologies. Our vision is simple: We will give our customers a smarter way to work by providing unrivaled legal solutions that integrate content, expertise and technologies.

Company Details

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Thomson Reuters Legal Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

85 Plan to Renew

66 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 57%
Negotiation and Contract:: 38%
Conflict Resolution:: 49%
Strategy & Innovation:: 57%
Service Experience:: 65%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+53 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Thomson Reuters Legal?

15% Negative

20% Neutral

65% Positive

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Efficient Service

Cons

Less Generous
Under Delivered
Vendor's Interest First

Feature Ratings

Average 66

Document Management

Contact Management

Reporting Components

Matter Management

Time Management

Docket Management

Conflict Management

Calendaring

Tasks and Workflow Management

Court Management

Billing

Vendor Capability Ratings

Average 64

Breadth of Features

Vendor Support

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Thomson Reuters Legal Reviews

Scott D. M.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

ThomsonReutersLegal Reliable for US-based Searches

Likeliness to Recommend

9 /10

What differentiates Thomson Reuters Legal from other similar products?

The long-standing positive reputation of Thomson Reuters makes me trust findings and sources used.

What is your favorite aspect of this product?

Westlaw is an outstanding service, with easy export functions;.

What do you dislike most about this product?

It is not always clear when data was last updated or if it is a false positive from some data aggregator.

What recommendations would you give to someone considering this product?

I would encourage them to also have access to international databases for non-US citizens and companies.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Rina W.

Role: Vendor Management
Industry: Food and Beverage
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Sep 2023

westlaw research tool popular among lawyers

Likeliness to Recommend

10 /10

What differentiates Thomson Reuters Legal from other similar products?

Westlaw Practical Law

What is your favorite aspect of this product?

updated regularly

What do you dislike most about this product?

missing some relevant templates

What recommendations would you give to someone considering this product?

it's pricy

Pros

Efficient Service
Effective Service
Helps Innovate
Continually Improving Product

Atul K.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2023

Fantastic product!

Likeliness to Recommend

7 /10

What differentiates Thomson Reuters Legal from other similar products?

Complexity more but it is functionality.

What is your favorite aspect of this product?

Implementation of the product,

What do you dislike most about this product?

It work some time vary slow and response is vary low .

What recommendations would you give to someone considering this product?

Fantastic Product and easy to use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Thomson Reuters Legal

What is Thomson Reuters Legal?

Company Details

Need Assistance?

Thomson Reuters Legal Ratings

78 Likeliness to Recommend

85 Plan to Renew

66 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+53 Net Emotional Footprint

How much do users love Thomson Reuters Legal?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Contact Management Includes legal CRM, case and client history, and client portals.

Reporting Components Lightweight controls and components that are easily embeddable and reusable. Integration with common apps such as Word, Excel, etc.

Matter Management Includes centralized database, matter planning, and matter categorization.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Docket Management Includes court record book, case scheduling, and search capabilities.

Conflict Management Includes case conflict checking, client list conflict management, conflict searching tools, and conflict resolution.

Calendaring Includes deadlines, appointments, client and court scheduling, and docketing.

Tasks and Workflow Management Includes the ability to assign tasks to project personnel and automate workflow between users with control points and sign-offs.

Court Management Includes case history, court case records, prosecutor attorney and defendant records, docket, fines and jury management, and subpoena and warrant tracking.

Billing Includes invoice management, time capture, and expense tracking.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Thomson Reuters Legal Reviews

Scott D. M.

ThomsonReutersLegal Reliable for US-based Searches

Likeliness to Recommend

Pros

Rina W.

westlaw research tool popular among lawyers

Likeliness to Recommend

Pros

Atul K.

Fantastic product!

Likeliness to Recommend

Pros

Title

Feature Ratings

Document Management

Contact Management

Reporting Components

Matter Management

Time Management

Docket Management

Conflict Management

Calendaring

Tasks and Workflow Management

Court Management

Billing

Vendor Capability Ratings

Breadth of Features

Vendor Support

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration