What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
2
Since last award
99 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Knowledgebase
Workflow Processing
Multi-channel
Translation
Application Programming Interface
Learning and Adaptability
Leads Generation
Integration With CRM
Voice or Text Input
Natural Language Processing
Vendor Capability Ratings
Ease of Customization
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Tidio Reviews
Rachel (Helm) B.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Nov 2022
Quality for customer service
Likeliness to Recommend
What differentiates Tidio from other similar products?
With this platform we can offer optimal performance to users or customers who are interested and our product, our marketing agency has Tidio for both our own purposes and those of our customers. Having multiple contact formats (phone, email, web form and chat) allows visitors to get in touch through the channel they feel most comfortable with.
What is your favorite aspect of this product?
With an easy implementation for our websites without any problem as well as very intuitive interface and management due to the artificial intelligence that developed this platform which in turn we have a good reach of future or potential customers thanks to the possibility of integrating the tool with other social network chats such as Messenger or Instagram.
What do you dislike most about this product?
Being a platform that helps us to provide very services, but you have a very expensive license that should also be better detailed for the public concerned which is not highly recommended for small businesses with little traffic of people, as well as better products in its premium license that should be noted are very good but still not a very competent license.
What recommendations would you give to someone considering this product?
It has a very simple learning curve for those who want to start with this platform due to the good scope it has to provide services, it is highly recommended for large companies that have a lot of traffic of people or customers as well as its features prepared for the user and its versatile performance make a better experience for both parties.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Inspires Innovation
Esther L.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2022
Fantastic Tool!
Likeliness to Recommend
What differentiates Tidio from other similar products?
Very intuitive
What is your favorite aspect of this product?
Easy to implement and use The visualizations are great
What do you dislike most about this product?
The support from the vendor can be improved.
What recommendations would you give to someone considering this product?
Tidio will greatly help your team to realize marketing strategies through effective communication.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Jose Ramon C.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Nov 2022
Tidio, Your tasks are ready instantly
Likeliness to Recommend
What differentiates Tidio from other similar products?
Website visitors these days have shorter attention spans and are used to chat widgets that can give instant responses. Tidio is the ultimate platform for building customer relationships.
What is your favorite aspect of this product?
Having multiple contact formats such as phone, email, web form and chat allows visitors to communicate through the channel they are most comfortable with, allowing less traffic to escape.
What do you dislike most about this product?
A built-in call tracking module would be great. It also helps to handle difficult customers, which would not be possible by mail.
What recommendations would you give to someone considering this product?
There is a lot of helpful documentation. There's an iOS and Android app for users on the go and built-in integrations with CRM and other third-party apps, along with a Zapier API that can connect to virtually any other third-party app. Tidio is compatible with mobile, Windows, iSO and Mac devices so you can always communicate with your customers without compatibility issues.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Efficient Service
