What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
2
Since last award
99 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Knowledgebase
Workflow Processing
Multi-channel
Translation
Application Programming Interface
Learning and Adaptability
Leads Generation
Integration With CRM
Voice or Text Input
Natural Language Processing
Vendor Capability Ratings
Ease of Customization
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Tidio Reviews
Fiati N.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
Excellent Product with great features!!
Likeliness to Recommend
What differentiates Tidio from other similar products?
The API is great The software integrates well with CRM
What is your favorite aspect of this product?
The ease of use It integrates well with social media platforms such as Instagram and messenger Tidio has an impressive and clean layout..
What do you dislike most about this product?
The training is a bit complicated and not clear especially relating to features and pricing.
What recommendations would you give to someone considering this product?
Overall, Tidio is an amazing tool that helps you not only in conversions but also boosts your online presence and marketing. I highly recommend it. Besides, it is not expensive especially for an enterprise.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
Carlos G.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
Easy to use and implement
Likeliness to Recommend
What differentiates Tidio from other similar products?
Is much more easire to integrate it into your code, if you dont need to use the API integration
What is your favorite aspect of this product?
The simplicity of its features, no need to check thousands of possibilites to create a goog chat
What do you dislike most about this product?
It maybe would need to be involved in the whole process of support center
What recommendations would you give to someone considering this product?
Try it free option first to see if it fits you, you will see the simplicity of the implementation and customization
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Effective Service
Tyrone H.
- Role: Human Resources
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Oct 2022
Simple and east to connect with your site *****
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidior is Transparent and offers a clear description of what to expect and for how long. I actually enjoyed using the trial. Trust me this app is really responsive and you get alerts of visitors. Its really a good feature as it allows you to instantly have a one on one with your visitors. Other services I attempted to use are short term and you are not clearly advised on what to expect. Lots of financial suprises.
What is your favorite aspect of this product?
The interface and dashboard is strategically designed, even a person with no experience in IT can manage to activate the service.
What do you dislike most about this product?
Well, it's not a huge issue, I just wish we could animate our avatar as it does on amazon web, it's somewhat beautiful to have a little animation, But that's not a significant thing, its a matter of perfection.
What recommendations would you give to someone considering this product?
Go for the free trial and give your best review, I am confident you will be satisfied
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
