What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
2
Since last award
99 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Knowledgebase
Workflow Processing
Multi-channel
Translation
Application Programming Interface
Learning and Adaptability
Leads Generation
Integration With CRM
Voice or Text Input
Natural Language Processing
Vendor Capability Ratings
Ease of Customization
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Tidio Reviews
Edirin E.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Oct 2022
Great product for website leads conversion.
Likeliness to Recommend
What differentiates Tidio from other similar products?
It’s easier to navigate, intuitive and I can manage multiple accounts on the same platform. I can also see live visitors to my website and chat with them in real time without having to log into my website.
What is your favorite aspect of this product?
The ability to see and chat with live visitors on my website, collecting and converting my leads to buyers from just one app on my phone.
What do you dislike most about this product?
There’s really nothing to dislike. I haven’t had a bad experience.
What recommendations would you give to someone considering this product?
Definitely set up prompts for your chatbot on your website and have ready scripts to connect with visitors.
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Effective Service
Daniel P.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Oct 2022
Easy to use, and cheap as compare to competitors
Likeliness to Recommend
What differentiates Tidio from other similar products?
easy to install and integrate into website or app, and it also offer mobile app to manage your accounts
What is your favorite aspect of this product?
Automation and the mobile app
What do you dislike most about this product?
The price is to expensive
What recommendations would you give to someone considering this product?
Make Tidio a Pay as you used app
Pros
- Continually Improving Product
- Over Delivered
- Includes Product Enhancements
- Helps Innovate
Cons
- Vendor Friendly Policies
- Vendor's Interest First
Jennie R.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
There’s nothing it can’t do!
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio was the first Live Chat feature we looked at and integrated. I was surprised how much it could do, it’s very intuitive for the price. It will most certainly increase productivity in our business
What is your favorite aspect of this product?
The multi language feature! We have a French and German fully translated website so the ability to detect a users language is very helpful. Also, the ability to integrate with Facebook / Instagram Marketplace is very useful
What do you dislike most about this product?
There’s really nothing I can think of!
What recommendations would you give to someone considering this product?
It requires a lot of thought and setup to build a solution with Chatbots alone, so be mindful of that.
Pros
- Effective Service
- Saves Time
- Client Friendly Policies
- Acts with Integrity
