What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceTidio Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Tidio.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 98%
- Negotiation and Contract:
- 98%
- Conflict Resolution:
- 98%
- Strategy & Innovation:
- 99%
- Service Experience:
- 99%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Translation
Workflow Processing
Multi-channel
Knowledgebase
Leads Generation
Personalized Service
Integration With CRM
Learning and Adaptability
Application Programming Interface
Voice or Text Input
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Vendor Support
Tidio Reviews
Festus A.
- Role: Information Technology
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Oct 2022
Excellent Chat Management
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio offers advanced chat management features all free for a trial. The ability to use premium features in managing business needs is top notch. However, the end of the trial leaves the client/customer with a different feeling especially when it is an individual or small business still struggling with small finance. The amazing features continue to fade away with the end of each trial period. To continue enjoying amazing Tidio features, subscribe to premium features. Overall, Tidio is awesome and recommended.
What is your favorite aspect of this product?
Real-time visitor notification and chat.
What do you dislike most about this product?
The feeling attached to inability to use those amazing features after trial period expires.
What recommendations would you give to someone considering this product?
Signup and enjoy the amazing features and trial but keep small dollars handy for premium upgrade.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Yvette B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Initial Implementation
Submitted Oct 2022
Great for Shopify stores & customer service
Likeliness to Recommend
What differentiates Tidio from other similar products?
Scheduling is more efficient, more features love the multi channel integration and canned answers. If set up correctly can really help with common customer interactions, orders and delivery faqs
What is your favorite aspect of this product?
I like that it integrates well with Shopify and that you can customise it to meet needs. Real time 🤠 nyeraction is great for sales and brand building
What do you dislike most about this product?
I don't like the fact that to be really effective you need to have a large or onboard team. Not everyone likes chatbots or are willing to use for business despite the fact that they use real time social chat everyday!!!
What recommendations would you give to someone considering this product?
Try out a range of free trials and options. You'll soon find what features work well for your business. Consider how tideo can save money in terms of customer services especially during peak seasons
Pros
- Efficient Service
- Helps Innovate
- Continually Improving Product
- Reliable
Daniel P.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Oct 2022
Easy to use, and cheap as compare to competitors
Likeliness to Recommend
What differentiates Tidio from other similar products?
easy to install and integrate into website or app, and it also offer mobile app to manage your accounts
What is your favorite aspect of this product?
Automation and the mobile app
What do you dislike most about this product?
The price is to expensive
What recommendations would you give to someone considering this product?
Make Tidio a Pay as you used app
Pros
- Continually Improving Product
- Over Delivered
- Includes Product Enhancements
- Helps Innovate
Cons
- Vendor Friendly Policies
- Vendor's Interest First
