What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
2
Since last award
99 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Knowledgebase
Workflow Processing
Multi-channel
Translation
Application Programming Interface
Learning and Adaptability
Leads Generation
Integration With CRM
Voice or Text Input
Natural Language Processing
Vendor Capability Ratings
Ease of Customization
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Tidio Reviews
Nicholas M.
- Role: Operations
- Industry: Utilities
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Tidio is an easy chat tool
Likeliness to Recommend
What differentiates Tidio from other similar products?
Even the free version of the tool supports more users up to five agents hence enabling smaller businesses use the solution
What is your favorite aspect of this product?
I like the chatbot configuration as doesn't require more technical skills and has templates to begin with
What do you dislike most about this product?
Removing the Branding of Tidio comes at an expensive rate
What recommendations would you give to someone considering this product?
I would recommend the solution
Pros
- Unique Features
- Effective Service
- Inspires Innovation
- Saves Time
Ardila M.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2024
My Experience Using Tidio
Likeliness to Recommend
What differentiates Tidio from other similar products?
With Tidio, we have the best chatbot and it's not only perfectly equipped but also is scalable unlike most tools in it's class.
What is your favorite aspect of this product?
Using Tidio is easy. I like the many features It's affordable Makes handling customer issues live easy.
What do you dislike most about this product?
No serious cons worth mentioning.
What recommendations would you give to someone considering this product?
Tidio has all we needed for a chatbot and I recommend it. It's the best.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Rajat R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Tidio delights a lot and is pricey
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio offers canned responses that an agent can save to provide quick replies to common similar questions as this saves more time from operators responding to questions each time. They have an AI chatbot that runs on both chat widget and on social media tools which other tools do not offer and this sets Tidio to be so different from other tools
What is your favorite aspect of this product?
Tidio currently supports Video calling on the live chat widget and this has turned to be my best feature from the live typing insights because customer feel loved while communicating with support team on video call and has improved a lot of engagements. Also Tidio pricing offers a greater value for money to smaller businesses because a single license can be used by three agents unlike other tools where one have to pay per user, per month
What do you dislike most about this product?
Other features of Tidio like the email marketing feature and the SMTP configurations are still in Beta state. While using the SMTP, verification fails to complete and you can only use the forwarding rule to respond to client's question through email which does not offer professional communication.
What recommendations would you give to someone considering this product?
Tidio is great and at an affordable pricing and for this, I would recommend it.
Pros
- Caring
- Respectful
- Helps Innovate
- Continually Improving Product
