What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 98%
- Negotiation and Contract:
- 98%
- Conflict Resolution:
- 98%
- Strategy & Innovation:
- 99%
- Service Experience:
- 99%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Translation
Workflow Processing
Multi-channel
Knowledgebase
Leads Generation
Personalized Service
Integration With CRM
Learning and Adaptability
Voice or Text Input
Application Programming Interface
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Tidio Reviews
Sanskar S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
User-friendly, but limits advanced features.
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio is different because it’s super easy to use and combines live chat with AI chatbots, making it perfect for small businesses to connect with customers in real-time across various platforms.
What is your favorite aspect of this product?
My favorite aspect of Tidio is its user-friendly design, which allows businesses to set up live chat and chatbots quickly without needing technical skills.
What do you dislike most about this product?
Tidio is that while it's great for basic needs, some advanced features are only available in the paid plans, which could be a drawback for smaller businesses.
What recommendations would you give to someone considering this product?
If you're thinking about using Tidio, it's a solid option for small businesses, but be ready to upgrade to a paid plan if you want access to more advanced features.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Akash P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Good features, but pricey for advanced options.
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio is different because it combines live chat and chatbot features in a single platform, which lets businesses interact with customers in real time while also automating responses. Plus, it integrates easily with popular e-commerce platforms like Shopify and WordPress, making it simple for online stores to enhance customer support.
What is your favorite aspect of this product?
My favorite aspect of Tidio is its seamless combination of live chat and chatbot features. This allows businesses to provide instant support to customers while also automating routine inquiries, which helps improve response times and overall customer satisfaction.
What do you dislike most about this product?
What I dislike most about Tidio is that some of its more advanced features are only available in the higher pricing plans, which can make it less accessible for small businesses or those just starting out. Additionally, the customization options for the chat interface could be more extensive to better match brand styles.
What recommendations would you give to someone considering this product?
If you're considering Tidio, start with the free plan to see if it fits your needs. Check the pricing options to understand what features are included, and think about how you'll use the live chat and chatbot together to support your customers.
Pros
- Performance Enhancing
- Enables Productivity
- Client Friendly Policies
- Helps Innovate
Costel O.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
The Easy Way to Chat with Customers
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio stands out because it is super easy to use and has smart AI chatbots. It combines live chat, chatbots, and customer management all in one place by making it really convenient compared to other platforms that split these features.
What is your favorite aspect of this product?
The AI chatbots especially Lyro are my favourite because they interact with customers in a way that feels almost human. It is amazing how they can handle conversations smoothly helping keep customers happy even when I am not available.
What do you dislike most about this product?
I find the limited integration options frustrating especially for marketing tools. It feels like I am missing out on some valuable connections with other platforms.
What recommendations would you give to someone considering this product?
If you are looking for a user friendly chat tool that helps with customer service and sales, Tidio is fantastic. It is perfect for smaller teams. Just make sure it has the integrations you need if you are planning to use it for more specific marketing or business tools.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
