What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 98%
- Negotiation and Contract:
- 98%
- Conflict Resolution:
- 98%
- Strategy & Innovation:
- 99%
- Service Experience:
- 99%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Translation
Workflow Processing
Multi-channel
Knowledgebase
Leads Generation
Personalized Service
Integration With CRM
Learning and Adaptability
Voice or Text Input
Application Programming Interface
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Tidio Reviews
David K.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
Maximizing proficiency with Tidio
Likeliness to Recommend
What differentiates Tidio from other similar products?
It is an impressive and promising platform. The things that differentiate it from others are the combination of AI chatbots, live chat, and email marketing, all in one integrated system. It helps us a lot to centralize the interaction of customers across several channels. Also its real-time customization and user-friendly interface, with easily available templates make it accessible for even beginners.
What is your favorite aspect of this product?
The chatbot feature is my favorite because of its specialty to have simple customizations making it more feasible and beneficial for us to improve our efficiency and in the automation of customer services. Its drag-and-drop interface also helps a lot in customizing processes. Its AI-powered bots also guide us in dealing with customers from answering their questions to dealing with them during the sales process.
What do you dislike most about this product?
One thing that I come across while using it is that its AI features are complicated for beginners to deal with and use. The complexity and advancement demands to have high technical knowledge from us. So this downside should be overcome as soon as possible as I am facing many issues related to working with new employees and roommates who are not familiar with this software before.
What recommendations would you give to someone considering this product?
Tidio is an excellent device which helps us a lot in dealing with customers. One can be facilitated from it very well by customizing the chatbots for the automation of customer queries. Its seamless integration capabilities with third-party also give you the best experience. For more best user experience, you can explore its analytical tools with some basic understanding.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Nicholas M.
- Role: Operations
- Industry: Utilities
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Tidio is an easy chat tool
Likeliness to Recommend
What differentiates Tidio from other similar products?
Even the free version of the tool supports more users up to five agents hence enabling smaller businesses use the solution
What is your favorite aspect of this product?
I like the chatbot configuration as doesn't require more technical skills and has templates to begin with
What do you dislike most about this product?
Removing the Branding of Tidio comes at an expensive rate
What recommendations would you give to someone considering this product?
I would recommend the solution
Pros
- Unique Features
- Effective Service
- Inspires Innovation
- Saves Time
Ardila M.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2024
My Experience Using Tidio
Likeliness to Recommend
What differentiates Tidio from other similar products?
With Tidio, we have the best chatbot and it's not only perfectly equipped but also is scalable unlike most tools in it's class.
What is your favorite aspect of this product?
Using Tidio is easy. I like the many features It's affordable Makes handling customer issues live easy.
What do you dislike most about this product?
No serious cons worth mentioning.
What recommendations would you give to someone considering this product?
Tidio has all we needed for a chatbot and I recommend it. It's the best.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
