What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 98%
- Negotiation and Contract:
- 98%
- Conflict Resolution:
- 98%
- Strategy & Innovation:
- 99%
- Service Experience:
- 99%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Translation
Workflow Processing
Multi-channel
Knowledgebase
Leads Generation
Personalized Service
Integration With CRM
Learning and Adaptability
Application Programming Interface
Voice or Text Input
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Vendor Support
Tidio Reviews
Arinda J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Luule M.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2024
Tidio is easy to setup and use at a good price
Likeliness to Recommend
What differentiates Tidio from other similar products?
This software can be effortlessly modified and utilized to match our website and theme. Its interface is straightforward and organized, enhancing its accessibility. We have the flexibility to tailor the bots to our requirements, such as triggering the chatbox to appear when a visitor lands on the site for the first time or interacts with specific sections of the website. It offers a high degree of customization.
What is your favorite aspect of this product?
Integrating Tidio into our website was a swift and straightforward process. I haven't utilized it for clients yet, but I intend to do so next year. There's an abundance of customization options available, even with the free plan. This is particularly beneficial when gathering information from customers who might be inquiring about or seeking details about a range of services. A feature I particularly appreciate is the ability to configure the bot to only show up on the website when staff members are logged in and prepared to continue the conversation after the bot has guided the potential customer through a specific funnel.
What do you dislike most about this product?
A downside is that it doesn't support multiple triggers for a bot. For instance, if I want the bot to be activated when a user visits the home page and the same bot to be activated when a user types a specific word, this isn't feasible. Additionally, confirmation texts such as 'message sent' are not always accurate. There are instances where the message might not have been sent, yet I still receive the confirmation message.
What recommendations would you give to someone considering this product?
Tidio assists in sifting through commonly asked questions and directing more particular inquiries to the appropriate department. This efficiency eliminates the need for redundant discussions via phone or email, with the added advantage of gathering data and contact details that we might typically overlook.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Miguel A.
- Role: Operations
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jan 2024
The product is easy to use and implementing
Likeliness to Recommend
What differentiates Tidio from other similar products?
They have the new, improved AI, which resolves questions faster than before and is easier to integrate compared to other AI
What is your favorite aspect of this product?
I like the software mobile application; it is easy to use to chat with clients on the go and you can sync the chat from the application and the web application so you have the chat history from one place
What do you dislike most about this product?
It cost extra to removing the software branding on the live chat, which makes it more expensive if you need to have the widget without branding
What recommendations would you give to someone considering this product?
This is a good tool for you to offer customer support in your application and in your website
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
