What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
2
Since last award
99 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Knowledgebase
Workflow Processing
Multi-channel
Translation
Application Programming Interface
Learning and Adaptability
Leads Generation
Integration With CRM
Voice or Text Input
Natural Language Processing
Vendor Capability Ratings
Ease of Customization
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Tidio Reviews
Joy K.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Has good features for live chat
Likeliness to Recommend
What differentiates Tidio from other similar products?
The fair pricing of the software makes it affordable for every business and they have a responsive customer care team who responds to technical questions anytime you contact them
What is your favorite aspect of this product?
The remarkable capability of Tidio to develop highly personalized chatbots is noteworthy. The efficient automation in answering frequently asked questions has not only conserved a significant amount of my time, but it has also boosted the productivity of my customer service
What do you dislike most about this product?
It is difficult to se tup chatbot flow due to panels design being too limited and diminished you need to zoom out before you can you have the full view
What recommendations would you give to someone considering this product?
This tool is easy and worthy a trial, it has both the customer communication tool and the email marketing part
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Miguel A.
- Role: Operations
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jan 2024
The product is easy to use and implementing
Likeliness to Recommend
What differentiates Tidio from other similar products?
They have the new, improved AI, which resolves questions faster than before and is easier to integrate compared to other AI
What is your favorite aspect of this product?
I like the software mobile application; it is easy to use to chat with clients on the go and you can sync the chat from the application and the web application so you have the chat history from one place
What do you dislike most about this product?
It cost extra to removing the software branding on the live chat, which makes it more expensive if you need to have the widget without branding
What recommendations would you give to someone considering this product?
This is a good tool for you to offer customer support in your application and in your website
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Vaibhaw K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
Fantastic product!
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio stands out among similar products through its remarkable user-friendly interface, comprehensive multichannel support, and intelligent chatbot capabilities. The platform's intuitive setup, seamless integration with email and Messenger, and the ability to automate routine tasks make it a go-to solution for businesses of all sizes. Its visitor insights, competitive pricing, and excellent customer support further cement its place as a standout option in the competitive field of live chat and customer engagement tools. Tidio streamlines communication and empowers businesses to deliver a top-notch customer experience, making it a top choice f
What is your favorite aspect of this product?
My favorite aspect of this product is its user-friendly interface. It makes navigation and setup a breeze, even for those new to live chat software.
What do you dislike most about this product?
One aspect I find less appealing is the limitation of the free plan, which restricts access to some advanced features that could benefit smaller businesses.
What recommendations would you give to someone considering this product?
I would recommend thoroughly exploring Tidio's features to leverage its full potential. Take advantage of the free plan to test its suitability for your needs, and consider the paid plans for access to advanced features as your business grows. Also, ensure your team is well-trained to utilize its powerful chatbot capabilities effectively.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
