Tidio Customer Reviews 2025

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Tidio

Composite Score

9.0 /10

CX Score

9.4 /10

78 Reviews Write a Review

What is Tidio?

Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.

Company Details

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Awards & Recognition

Tidio won the following awards in the Chatbots category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

8 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

4 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Tidio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tidio.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

Down 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 98%
Conflict Resolution:: 98%
Strategy & Innovation:: 99%
Service Experience:: 99%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tidio?

0% Negative

2% Neutral

98% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 83

Scheduled Availability

Translation

Workflow Processing

Multi-channel

Knowledgebase

Leads Generation

Personalized Service

Integration With CRM

Learning and Adaptability

Application Programming Interface

Voice or Text Input

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Vendor Support

Tidio Reviews

Seth H.

Role: Operations
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

The best solution to chat on your website!

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

It has all the features at a fraction of the cost

What is your favorite aspect of this product?

I love that website visitors can contact me quickly.

What do you dislike most about this product?

It seems like it logs me out all the time, but that;s not a big deal.

What recommendations would you give to someone considering this product?

Use the customizations!

Pros

Reliable
Enables Productivity
Trustworthy
Saves Time

Jovan A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Has the best chatbots

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

It lets me chat live and use chatbots, manage support tickets and reply to emails all in one place

What is your favorite aspect of this product?

It is budget friendly

What do you dislike most about this product?

Chat bots cant handle complex customer queries

What recommendations would you give to someone considering this product?

Helps save time and offer best client support

Pros

Security Protects
Reliable
Effective Service
Caring

Stephen P.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Effective customer support

Likeliness to Recommend

8 /10

What differentiates Tidio from other similar products?

Translates to most languages worldwide for easy communication Live chat in real time

What is your favorite aspect of this product?

Integration with shopify help improve sales, messenger, Instagram and whatsapp so we can reach our customers easily across all platforms

What do you dislike most about this product?

No challenges faced so far

What recommendations would you give to someone considering this product?

Best customer support platform

Pros

Performance Enhancing
Enables Productivity
Unique Features
Effective Service

Latest Research

Tidio

What is Tidio?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Tidio Ratings

94 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

Down 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Tidio?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Translation Supports automatic translate to multiple languages.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Tidio Reviews

Seth H.

The best solution to chat on your website!

Likeliness to Recommend

Pros

Jovan A.

Has the best chatbots

Likeliness to Recommend

Pros

Stephen P.

Effective customer support

Likeliness to Recommend

Pros

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Title

Down 1
Since last award

Feature Ratings

Scheduled Availability

Translation

Workflow Processing

Multi-channel

Knowledgebase

Leads Generation

Personalized Service

Integration With CRM

Learning and Adaptability

Application Programming Interface

Voice or Text Input

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Vendor Support