What is Totango?
Totango enables you to reduce churn, grow revenue, drive adoption, and scale your customer success. Totango is the customer success solution designed to help your team achieve their goals. Our customer data platform actively monitors all customer health signals and proactively engage at scale, resulting in focused, proactive customer success teams, increased productivity, and a lower churn rate.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
94 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Totango?
Pros
- Enables Productivity
- Effective Service
- Caring
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Onboarding Workflow Management
Account Health Tracking
Onboarding Portal
CRM Integration
Customer Scorecards
Onboarding Collateral Management
Reporting and Analytics
Surveys and Polling
Centralized Note Taking
Vendor Capability Ratings
Ease of Customization
Breadth of Features
Vendor Support
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Business Value Created
Totango Reviews
Rickey B.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Mar 2024
best network monitoring control with totango
Likeliness to Recommend
What differentiates Totango from other similar products?
Totango is a program that is simpler to be able to obtain a comment or experience of satisfaction with a type of service. In this sense, we use the program internally in the company so that our collaborators can check the status of the network and be able to give it major improvements in minor cases. time.
What is your favorite aspect of this product?
My favorite aspect is essentially the clean way of presenting data and data conclusions with artificial intelligence. I think this is important because in our area we are not marketing and we need to obtain and know what we should do in the simplest way to dedicate ourselves to what we know how to do, which is engineering.
What do you dislike most about this product?
I only dislike that sometimes at night you cannot access the system, I imagine that the program as such carries out maintenance, but this clashes with our schedule of maintaining our networks, it is something bad in a certain way.
What recommendations would you give to someone considering this product?
It is a versatile program, at a lower cost, it is simple to use and I do not see it being pigeonholed in a particular type of industry, you could use it in any scenario both inside and outside your company, I invite you to use them, I think it is worth it the sorrow.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Ivana S.
- Role: Sales Marketing
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Jan 2024
A reliable partner for business success
Likeliness to Recommend
What differentiates Totango from other similar products?
What really makes Totango stand out from other similar programs is its focus on the buyer experience. The customization it provides is exceptional and allowed us to provide a quality service that truly accommodates the needs of each buyer. In addition, its intuitive and easy-to-use design makes it accessible to everyone, even those who are not as familiar with technologies.
What is your favorite aspect of this product?
One of the things I love most about Totango is its ability to produce reports and study in real time. Before using this program, we spent hours manually collecting data and processing it in various spreadsheets. Now, with just a few clicks, we have the ability to gain important insights about our own consumers and make informed choices to improve our own processes and increase the effectiveness of our own commerce tactics.
What do you dislike most about this product?
However, as with any interaction, there are also several things that I dislike about Totango. At times, we have experienced performance issues with the program, especially during times of high demand. Although the support team has always been there to solve any problems that arise, I would like to see more security in the system to prevent unexpected outages.
What recommendations would you give to someone considering this product?
Overall, Totango was an immeasurable instrument for our organization. It has helped us better understand our own consumers, improve the efficiency of our own processes, and ultimately increase our own revenue. Their focus on the buyer experience and the constant availability of their support team gave us the fundamental confidence to consider them a true partner in our journey to business success.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
Adam M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2023
Easy to implement, a bit of a learning curve UX
Likeliness to Recommend
What differentiates Totango from other similar products?
The price relative to the quality and abundance of features really sets it apart. There is more of a UX learning curve compared to some CRM solutions out there for CS work, though.
What is your favorite aspect of this product?
I like how easy it is to set reminders for things like poor health scores, renewals, and usage trends on health and financial dashboards.
What do you dislike most about this product?
I dislike the inability to customize surveys for NPS and CSAT. I can't add additional questions and I don't want to send a separate survey to our customers to collect key insights.
What recommendations would you give to someone considering this product?
If your surveys for NPS and CSAT include additional questions, you will need to use a separate platform like HubSpot or SurveyMonkey to complete those.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
