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Ujet Inc

UJET CCaaS

Composite Score

8.5 /10

CX Score

8.6 /10

22 Reviews Write a Review

What is UJET CCaaS?

UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers

Company Details

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Awards & Recognition

UJET CCaaS won the following awards in the Contact Center as a Service - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

8 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

7 Top Rated Features

2023

UJET CCaaS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UJET CCaaS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

95 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UJET CCaaS?

0% Negative

5% Neutral

95% Positive

Pros

Performance Enhancing
Enables Productivity
Client Friendly Policies
Altruistic

Feature Ratings

Average 84

Call Recording

Contact Center Compliance Management

Contact Center Analytics

Skills Based Routing

Workforce Management

Screen Prompts

Multi Channel Intake Integration

Multi Channel Queue Management

Ticket Management

Call Scripting and Call Flow Management

Knowledge Management

Vendor Capability Ratings

Average 85

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Customization

UJET CCaaS Reviews

Erika F.

Role: Operations
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

Easy to use, very practical tool

Likeliness to Recommend

8 /10

What differentiates UJET CCaaS from other similar products?

Easy to implementate

What is your favorite aspect of this product?

How easy it is to be used in daily routine

What do you dislike most about this product?

- Breaks report - Difficulty in adapting the tool for LATAM market

What recommendations would you give to someone considering this product?

Good tool but pricey

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Nash T.

Role: Operations
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Awesome Product!

Likeliness to Recommend

10 /10

What differentiates UJET CCaaS from other similar products?

UJET is a lot easier to use than any other similar products.

What is your favorite aspect of this product?

With UJET you'd be able to see your colleagues auxes, if they are on lunch, break and etc.

What do you dislike most about this product?

None so far.

What recommendations would you give to someone considering this product?

UJET makes your call center life easier.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Siddharth K.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

Easy to use, Efficient, and definitely worth a try

Likeliness to Recommend

9 /10

What differentiates UJET CCaaS from other similar products?

UJET contact center platform has state of the art features and functionalities. It has it’s complete platform hosted on cloud which makes it secure and enhances integrity. It also provides self service capabilities with automation of the complete customer service with multi channel Virtual Agents in a single platform. Queue management, skill based routing, recording and transcription, analytics, etc are some important features that help enhance the platforms capabilities.

What is your favorite aspect of this product?

Cloud hosted platform with the option of having automation as desired with human like virtual agents for conversational experience for customer service replacing the traditional legacy IVRs

What do you dislike most about this product?

Not something very specific but the analytics/reporting suite could be improved to provide additional business metrics for the business to derive key challenges

What recommendations would you give to someone considering this product?

Should definitely try out the cloud contact Center platform with implementation of virtual agents for multi channel support and see the value it brings in to the business

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Client Friendly Policies

Latest Research

UJET CCaaS

What is UJET CCaaS?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

UJET CCaaS Ratings

94 Likeliness to Recommend

95 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love UJET CCaaS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Contact Center Compliance Management The solution provides an audit trail of all contact centre activities for compliance purposes.

Contact Center Analytics The solution provides strong reporting and analytics capabilities on key contact centre metrics (i.e. call handle times, average time to resolution etc.).

Skills Based Routing The solution provides the ability to automatically route tickets or cases to the appropriate agent based on stored skills assessments.

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Screen Prompts The solution provides proactive recommendations or screen-pops with contextual customer information.

Multi Channel Intake Integration The solution provides the ability to ingest service inquiries from multiple channels (e-mail, telephony, instant messaging, social media, web channels).

Multi Channel Queue Management The solution provides a structured queue system for sequencing service requests from multiple channels.

Ticket Management The solution provides a structured framework for ticket creation, routing, disposition and closure.

Call Scripting and Call Flow Management The solution provides service agents with recommended scripts or call sequence activities across the lifecycle of a service interaction.

Knowledge Management The solution provides end-to-end knowledge management capabilities (dedicated agent-facing knowledge bases or wikis).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

UJET CCaaS Reviews

Erika F.

Easy to use, very practical tool

Likeliness to Recommend

Pros

Nash T.

Awesome Product!

Likeliness to Recommend

Pros

Siddharth K.

Easy to use, Efficient, and definitely worth a try

Likeliness to Recommend

Pros

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Title

Feature Ratings

Call Recording

Contact Center Compliance Management

Contact Center Analytics

Skills Based Routing

Workforce Management

Screen Prompts

Multi Channel Intake Integration

Multi Channel Queue Management

Ticket Management

Call Scripting and Call Flow Management

Knowledge Management

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Customization

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