UJET CCaaS

What differentiates UJET CCaaS from other similar products?

UJET CCaaS stands out because it feels like messaging through a regular phone app. Support can be built right into a company’s mobile app. It also works smoothly with tools like Salesforce to give fast, smart service.

What is your favorite aspect of this product?

What I really like about UJET CCaaS is that you can get help right inside the app—no jumping around, just smooth and easy support.

What do you dislike most about this product?

What I don’t love about UJET CCaaS is that it might take some time for teams to fully adjust to its mobile-first approach if they’re used to traditional call center setups.

What recommendations would you give to someone considering this product?

If you're considering UJET CCaaS, just be ready to go mobile-first—it’s super user-friendly once set up. Take a little time to explore the features, and it’ll run like a charm.

What differentiates UJET CCaaS from other similar products?

With its mobile-first strategy, UJET CCaaS distinguishes itself by enabling direct integration with smartphone functions like the camera and microphone for a more engaging support encounter. In order to deliver quicker, more individualized service, it replaces antiquated IVRs with visual menus, combines all support channels (phone, chat, and in-app), and employs real-time AI to help agents and give intelligent routing.

What is your favorite aspect of this product?

One notable aspect of the support experience is the smooth integration of smartphone functions, which makes the customer's device an extension of the service for quicker and easier interactions.

What do you dislike most about this product?

Since it differs greatly from traditional help systems, it could take some time for new users to feel at ease.

What recommendations would you give to someone considering this product?

If you're thinking about using UJET, focus on how it can improve mobile and in-app support. Plan ahead for setup and training, and involve your support team early to make the switch smoother.

What differentiates UJET CCaaS from other similar products?

UJET stands out with its mobile-first, cloud-native design that offers deep integration with smartphones—letting customers share images, screenshots, and location data in real time during support interactions. Unlike many traditional contact center platforms, UJET removes the need for multiple third-party tools by offering built-in CRM, analytics, and omnichannel support, all while maintaining a highly intuitive user experience for both agents and customers.

What is your favorite aspect of this product?

My favorite aspect of UJET is its seamless mobile experience and real-time multimedia support. Being able to interact with customers through voice, chat, and even send images or videos directly from their mobile device greatly enhances issue resolution and overall customer satisfaction. It truly bridges the gap between digital support and human connection.

What do you dislike most about this product?

While UJET offers a modern interface and strong mobile capabilities, the initial setup and integration with existing systems can be complex and may require technical support. Additionally, the reporting dashboards, though functional, could benefit from more customization options to better fit unique business needs.

What recommendations would you give to someone considering this product?

If you're considering UJET, ensure that your team is ready to leverage its mobile-first capabilities and modern omnichannel approach. Take the time to plan integrations carefully, especially with your CRM or ticketing systems, to maximize efficiency. Also, invest in agent training upfront—the interface is intuitive, but using its full potential requires a bit of onboarding. Overall, it’s a great fit for organizations aiming to modernize their customer experience.