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What is UJET CCaaS?
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
96 Likeliness to Recommend
Up
2
Since last award
97 Plan to Renew
Up
2
Since last award
88 Satisfaction of Cost Relative to Value
Up
6
Since last award
Emotional Footprint Overview
- Product Experience:
- 98%
- Negotiation and Contract:
- 94%
- Conflict Resolution:
- 94%
- Strategy & Innovation:
- 97%
- Service Experience:
- 96%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UJET CCaaS?
Pros
- Performance Enhancing
- Enables Productivity
- Altruistic
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Workforce Management
Contact Center Analytics
Multi Channel Queue Management
Skills Based Routing
Call Scripting and Call Flow Management
Multi Channel Intake Integration
Screen Prompts
Contact Center Compliance Management
Ticket Management
Knowledge Management
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
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UJET CCaaS Reviews

LOGAN T R.
- Role: Operations
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
Hands down, the best software for any call center
Likeliness to Recommend
What differentiates UJET CCaaS from other similar products?
Ujet is top of the line and they are very involved in making their product ideal and customized for the client they are serving.
What is your favorite aspect of this product?
My favorite aspect is the quality. We never have issues with the quality, 0 dropped calls, 0 times I can count that the system had any issues and they worked with us in every part of the experience. It's completely customized for our business.
What do you dislike most about this product?
I haven't been able to see any sort of call scripting or prompts, but that would hopefully be the next phase.
What recommendations would you give to someone considering this product?
I would 100% recommend this product over any other one in the same category hands down.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Erika F.
- Role: Operations
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Easy to use, very practical tool
Likeliness to Recommend
What differentiates UJET CCaaS from other similar products?
Easy to implementate
What is your favorite aspect of this product?
How easy it is to be used in daily routine
What do you dislike most about this product?
- Breaks report - Difficulty in adapting the tool for LATAM market
What recommendations would you give to someone considering this product?
Good tool but pricey
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Nash T.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Dec 2022
Awesome Product!
Likeliness to Recommend
What differentiates UJET CCaaS from other similar products?
UJET is a lot easier to use than any other similar products.
What is your favorite aspect of this product?
With UJET you'd be able to see your colleagues auxes, if they are on lunch, break and etc.
What do you dislike most about this product?
None so far.
What recommendations would you give to someone considering this product?
UJET makes your call center life easier.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing