What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
3
Since last award
74 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Security Protects
- Altruistic
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Position Management
Time and Attendance
Learning and Development
Workforce Planning
Performance Management
Talent Acquisition
Benefits Administration
Talent Management
Compensation Management
Vendor Capability Ratings
Availability and Quality of Training
Breadth of Features
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Workforce Management - Enterprise
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Payroll
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Talent Management
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Benefits Administration
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UKG Pro Reviews
Kevin F.
- Role: Human Resources
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Nov 2024
Horrible decision!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Overly complicated, lacks intuitiveness, clearly different systems taped together with lack of consistent user experience, frustrating, overly priced, and customer support that lacks knowledge and urgency. Poor mobile experience as well. Little user adoption. Poor experience for administrators.
What is your favorite aspect of this product?
I don’t think there’s anything I could say that I , anyone on my HR team, or any of the employees or business leaders enjoy about this product. Maybe, the organizational charts are the only functionality that is worthy of mentioning.
What do you dislike most about this product?
Almost everything about the system, I dislike from the implementation experience to the administrator training experience and everything that follows. The system is not intuitive, it does not provide a consistent or friendly, simple user experience, it’s overly complicated, and overly priced with poor customer support. The mobile apps are also crappy. The Sales team oversells the product and they do not deliver.
What recommendations would you give to someone considering this product?
Turn and run. Don’t believe their sales team. The product is awful and has created a burden on my HR team, but we’re stuck in an overly price contract. Go to Rippling.
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable
Nicole S.
- Role: Human Resources
- Industry: Banking
- Involvement: End User of Application
Submitted Nov 2024
Great HRIS for Tech-Savy Pros
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Customization options and access to cognos analytics
What is your favorite aspect of this product?
Access to cognos
What do you dislike most about this product?
Customer service and technical disruptions have been more frequent in the past year.
What recommendations would you give to someone considering this product?
Get access to the UKG community.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Efficient Service
- Less Caring
Candace M.
- Role: Human Resources
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Worth the Price, Lots of Functionality
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Their size helps them to continually offer new features and they use customer feedback to implement the changes most wanted. UKG has fully embraced AI and we are now seeing it in nearly every aspect of the platform.
What is your favorite aspect of this product?
It is a complete HCM and time management tool with lots of variability and flexibility depending on needs.
What do you dislike most about this product?
Service has been the most consistently poor feature of UKG. Various methods have been instituted to help in this regard but so far, they have yet to come up with the best way to keep customers happy.
What recommendations would you give to someone considering this product?
No matter the size of your company, UKG has a system tailor made to help with all aspects of HR. They offer robust solutions and a continually evolving technical platform.
Pros
- Reliable
- Security Protects
- Continually Improving Product
- Performance Enhancing
