What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
2
Since last award
95 Plan to Renew
3
Since last award
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Altruistic
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Position Management
Time and Attendance
Workforce Planning
Learning and Development
Performance Management
Talent Acquisition
Benefits Administration
Talent Management
Compensation Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Payroll
Translation missing: en.product_page.ratings.score 8.3
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Workforce Management - Enterprise
Translation missing: en.product_page.ratings.score 8.1
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Talent Management
Translation missing: en.product_page.ratings.score 7.9
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.4
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UKG Pro Reviews
Brandon B.
- Role: C-Level
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Aug 2024
We need to see evolution of mobile capabilities.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
It's feature rich and highly customizable
What is your favorite aspect of this product?
Recruiting
What do you dislike most about this product?
Lack of mobile app functionality (performance management and employee voice)
What recommendations would you give to someone considering this product?
Make sure the size, scope, and capabilities fit the current climate of the organization.
Pros
- Performance Enhancing
- Enables Productivity
- Friendly Negotiation
- Helps Innovate
Cons
- Less Efficient Service
- Less Effective Service
- Less Caring
Tarah L.
- Role: Human Resources
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Great software and fantastic support team!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG Pro has HCM and WFM dialed in! There are so many tools available to customize to your businesses needs and scales really well across the entire organization. The support team is incredibly helpful and quick to respond. I am fully confident that if I can't figure something out on my own, that UKG will help me. We have had the UKG team come in and give us a full, thorough workflow process overview and help automate and optimize our HR processes in the system and third-party vendors we use. They did a deep dive into our systems, into every corner of the product and helped us streamline our department and our UKG configurations.
What is your favorite aspect of this product?
I love that UKG covers all aspects of our HCM and WFM needs. I can always find a way to create what our leadership team needs, because I always have the tools to do so in the software. The real star of the show is their support team, though. They are so helpful, respectful, empowering, and smart! The software is great, and is very powerful, but the support team will fill in any gaps and that is incredibly valuable to me.
What do you dislike most about this product?
I would like a more customizable dashboard experience for our employees.
What recommendations would you give to someone considering this product?
The software is incredibly powerful and has a lot of interconnected features, that has a bit of a learning curve to figure out. But their support team is fantastic and will navigate you through any of those issues that may come up.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jennifer K.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Aug 2024
Fantastic product, great end user experience.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG has the best of technology with great timekeeping. They deliver on what they promise.
What is your favorite aspect of this product?
UKG Community and its resources.
What do you dislike most about this product?
Nothing so far.
What recommendations would you give to someone considering this product?
Plan on what your current system is not providing and build the system you need based off of that analysis.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
