What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
Up
1
Since last award
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 75%
- Negotiation and Contract:
- 63%
- Conflict Resolution:
- 75%
- Strategy & Innovation:
- 72%
- Service Experience:
- 71%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Position Management
Self-Service Applicant Portal
Compensation Planning & Forecasting
Time and Attendance
Workforce Planning
Learning and Development
Leave Management
Performance Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Workforce Management - Enterprise
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Payroll
Translation missing: en.product_page.ratings.score 8.1
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Talent Management
Translation missing: en.product_page.ratings.score 7.6
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.1
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UKG Pro Reviews
Aminat S.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2025
Streamlining HR and Payroll with UKG Pro
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG Pro stands out with its comprehensive suite, advanced analytics, and customization options. Its user-friendly interface and seamless integrations also set it apart. Continuous innovation is a key differentiator. Exceptional customer support is also notable.
What is your favorite aspect of this product?
My favorite aspect of UKG Pro is its advanced analytics and reporting capabilities. The platform provides actionable insights, enabling our organization to make data-driven decisions and drive business outcomes.
What do you dislike most about this product?
One area for improvement is the occasional complexity in navigating certain features and settings, which can be overwhelming for new users. However, UKG Pro's support resources and training programs have helped mitigate this issue.
What recommendations would you give to someone considering this product?
Take advantage of the demo to understand UKG Pro's capabilities. Assess your organization's specific needs for the best configuration. Leverage UKG Pro's support resources for implementation and training. Explore customization options to maximize the platform's potential.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Unique Features
Kevin F.
- Role: Human Resources
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Nov 2024
Horrible decision!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Overly complicated, lacks intuitiveness, clearly different systems taped together with lack of consistent user experience, frustrating, overly priced, and customer support that lacks knowledge and urgency. Poor mobile experience as well. Little user adoption. Poor experience for administrators.
What is your favorite aspect of this product?
I don’t think there’s anything I could say that I , anyone on my HR team, or any of the employees or business leaders enjoy about this product. Maybe, the organizational charts are the only functionality that is worthy of mentioning.
What do you dislike most about this product?
Almost everything about the system, I dislike from the implementation experience to the administrator training experience and everything that follows. The system is not intuitive, it does not provide a consistent or friendly, simple user experience, it’s overly complicated, and overly priced with poor customer support. The mobile apps are also crappy. The Sales team oversells the product and they do not deliver.
What recommendations would you give to someone considering this product?
Turn and run. Don’t believe their sales team. The product is awful and has created a burden on my HR team, but we’re stuck in an overly price contract. Go to Rippling.
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable
Jennifer Y.
- Role: Human Resources
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Great for mid market organizations!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Ease of use for mid market organizations
What is your favorite aspect of this product?
The UKG community
What do you dislike most about this product?
The customer service
What recommendations would you give to someone considering this product?
Ensure the implementation is done right and you have all your requirements in hand.
Pros
- Over Delivered
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
Cons
- Vendor's Interest First
- Less Caring
- Less Fair
