
What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
Up
1
Since last award
73 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 75%
- Negotiation and Contract:
- 63%
- Conflict Resolution:
- 75%
- Strategy & Innovation:
- 72%
- Service Experience:
- 71%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Position Management
Self-Service Applicant Portal
Compensation Planning & Forecasting
Time and Attendance
Workforce Planning
Learning and Development
Leave Management
Performance Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Workforce Management - Enterprise
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Payroll
Translation missing: en.product_page.ratings.score 8.1
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Talent Management
Translation missing: en.product_page.ratings.score 7.6
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.1
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UKG Pro Reviews
Melissa W.
- Role: Human Resources
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
UKG Pro is easy to use
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
I have only used UKG so I do not have a comparison at this time.
What is your favorite aspect of this product?
I love the training that is available for new admins
What do you dislike most about this product?
Everything is split out.
What recommendations would you give to someone considering this product?
Know you current set up so you can help implement UKG to get the best value and ease of use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Brant F.
- Role: Human Resources
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Nov 2024
Powerful system but administration is complex
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
It is customizable and can truly be the single source for all HR and payroll functions
What is your favorite aspect of this product?
The customization and the reporting/analytics
What do you dislike most about this product?
The lack of a robust integration between the core Pro system and the recruiting modules. The information exchange is limited. With all the information in Core. I would like for there to be a more seamless and faster connection between changes in Core showing up in recruiting and onboarding.
What recommendations would you give to someone considering this product?
It is very beneficial if you can have an employee dedicated to UKG administration. Having a knowledgeable person on your staff who can resolve smaller issues and explain technical issues with UKG support technicians when problems arise. It is a complex system that can be a very powerful tool if you have someone that can set it up properly and keep it running smoothly for your managers and employees.
Pros
- Trustworthy
- Efficient Service
- Caring
- Saves Time
Cons
- Vendor's Interest First
- Role: Human Resources
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Nov 2024
UKG has potential but customer service is limiting
Likeliness to Recommend
Pros
- Respectful
- Friendly Negotiation
- Security Protects
- Performance Enhancing
Cons
- Less Effective Service
- Less Efficient Service
- Less Caring