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UKG Pro Logo Award Winner Product Badge
UKG Pro Logo Award Winner Product Badge
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
8.2 /10
CX Score
8.1 /10
UKG Pro
8.2 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

Up 1
Since last award

73 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
75%
Negotiation and Contract:
63%
Conflict Resolution:
75%
Strategy & Innovation:
72%
Service Experience:
71%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

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4% Negative
13% Neutral
83% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Security Protects

Cons

  • Under Delivered

Feature Ratings

Average 78

Employee Record

85

Payroll Administration

83

Scheduling

82

Position Management

79

Self-Service Applicant Portal​

79

Compensation Planning & Forecasting

78

Time and Attendance

78

Workforce Planning

77

Learning and Development

77

Leave Management

76

Performance Management

76

Vendor Capability Ratings

Average 76

Availability and Quality of Training

79

Business Value Created

79

Breadth of Features

79

Quality of Features

78

Usability and Intuitiveness

77

Ease of IT Administration

75

Product Strategy and Rate of Improvement

74

Ease of Implementation

74

Ease of Customization

74

Ease of Data Integration

73

Vendor Support

71

UKG Pro Reviews

Melissa W.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

UKG Pro is easy to use

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

I have only used UKG so I do not have a comparison at this time.

What is your favorite aspect of this product?

I love the training that is available for new admins

What do you dislike most about this product?

Everything is split out.

What recommendations would you give to someone considering this product?

Know you current set up so you can help implement UKG to get the best value and ease of use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brant F.

  • Role: Human Resources
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Powerful system but administration is complex

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

It is customizable and can truly be the single source for all HR and payroll functions

What is your favorite aspect of this product?

The customization and the reporting/analytics

What do you dislike most about this product?

The lack of a robust integration between the core Pro system and the recruiting modules. The information exchange is limited. With all the information in Core. I would like for there to be a more seamless and faster connection between changes in Core showing up in recruiting and onboarding.

What recommendations would you give to someone considering this product?

It is very beneficial if you can have an employee dedicated to UKG administration. Having a knowledgeable person on your staff who can resolve smaller issues and explain technical issues with UKG support technicians when problems arise. It is a complex system that can be a very powerful tool if you have someone that can set it up properly and keep it running smoothly for your managers and employees.

Pros

  • Trustworthy
  • Efficient Service
  • Caring
  • Saves Time

Cons

  • Vendor's Interest First
  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2024

UKG has potential but customer service is limiting

Likeliness to Recommend

7 /10

Pros

  • Respectful
  • Friendly Negotiation
  • Security Protects
  • Performance Enhancing

Cons

  • Less Effective Service
  • Less Efficient Service
  • Less Caring

Most Popular UKG Pro Comparisons

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