What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
Up
1
Since last award
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 75%
- Negotiation and Contract:
- 63%
- Conflict Resolution:
- 75%
- Strategy & Innovation:
- 72%
- Service Experience:
- 71%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Position Management
Self-Service Applicant Portal
Compensation Planning & Forecasting
Time and Attendance
Learning and Development
Workforce Planning
Leave Management
Performance Management
Vendor Capability Ratings
Availability and Quality of Training
Breadth of Features
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Workforce Management - Enterprise
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Payroll
Translation missing: en.product_page.ratings.score 8.0
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Talent Management
Translation missing: en.product_page.ratings.score 7.5
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.1
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UKG Pro Reviews
Josh L.
- Role: Human Resources
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Nov 2024
Going with the flow...
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
We have been with UKG since 2012-2013, prior to the merger of Ultimate and Kronos, so we have felt the ups and major downs of the customer service. I was not a part of the implementation, so I can't compare it with other products.
What is your favorite aspect of this product?
From an Employee end-user perspective, I think the system is fairly simple to navigate.
What do you dislike most about this product?
Being an Admin, I would like more control over modifying Data feeds, Interfaces, etc. I should have to pay just to have a few deduction codes added and/or removed from a feed.
What recommendations would you give to someone considering this product?
Do you due diligence.
Pros
- Respectful
- Efficient Service
- Effective Service
- Caring
Cons
- Vendor Friendly Policies
- Under Delivered
- Less Performance Enhancing
Angela J.
- Role: Finance
- Industry: Healthcare
- Involvement: End User of Application
Submitted Nov 2024
Not perfect, but they implemented my feedback!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG Pro invests heavily in new ways to serve their customer and protect information.
What is your favorite aspect of this product?
I love that UKG took feedback from customers and implemented several of my ideas - so many of my pain points disappeared, like being able to have multiple sessions logged in; and having an "Oops button" protecting the Finish Payroll step of the Payroll Gateway to protect against accidental clicks.
What do you dislike most about this product?
UKG talks up BI/People Analytics - but the truth is it's really difficult to learn and use. I asked a BI Tech how long it truly takes to learn, and it's 2-6 months of daily use/practice for 1-2 hours a day. Ugh. I think there should be a few reports included in the price - either a customized/tweaked version of an existing BI Content report, or a customized report. Why would you want customers using this product and not fully utilizing it/getting what they need? The Recruiting module doesn't and can't (per Rapid) meet our needs, and we have to pay for it (bundled) and pay to build something else. PLEASE stop changing the names ofeverything
What recommendations would you give to someone considering this product?
It's a solid product. Basic processes are easy, but customizing/learning the tweaks is difficult and takes time. We have several pain points left, but UKG asks for honest feedback and we give it, and they have implemented some of my suggestions - which made my job so much easier. I like that they listen.
Pros
- Caring
- Respectful
- Acts with Integrity
- Trustworthy
Anthony H.
- Role: Human Resources
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Nov 2024
Features do not lead the industry, but on par.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
I think the constant request for feedback in refreshing, but what is done with the feedback will be the challenge. There are have been multiple "realignments" as a result of the feedback that has been given, and while it's excellent to see that customers are being heard, it's also frustrating that the needle isn't moving.
What is your favorite aspect of this product?
The ability to build and integrate with other systems without going through developers.
What do you dislike most about this product?
Customer support.
What recommendations would you give to someone considering this product?
Put a team in place internally that will be responsible for holding UKG's assigned team accountable.
Pros
- Trustworthy
- Altruistic
- Security Protects
- Helps Innovate
Cons
- Under Delivered
- Charges for Enhancements
- Less Reliable
