What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
2
Since last award
95 Plan to Renew
3
Since last award
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Altruistic
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Position Management
Time and Attendance
Workforce Planning
Learning and Development
Performance Management
Talent Acquisition
Benefits Administration
Talent Management
Compensation Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Payroll
Translation missing: en.product_page.ratings.score 8.3
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Workforce Management - Enterprise
Translation missing: en.product_page.ratings.score 8.1
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Talent Management
Translation missing: en.product_page.ratings.score 7.9
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.4
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UKG Pro Reviews
Denise W.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Feb 2024
Human resources efficiency with UKG Pro
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
When it comes to human resources, UKG Pro is our app. It provides a central hub for all HR operations, solving the problem of dispersed systems. Because of this consistency, our procedures are more streamlined, which in turn leads to fewer errors and a more efficient HR workflow.
What is your favorite aspect of this product?
The most notable aspect is the ease with which it can be used. Reporting tools provide a complete picture of HR data and navigating activities is easy. All of our HR expertise is enhanced by UKG Pro's focus on simplicity.
What do you dislike most about this product?
Although it covers all the bases, the setup may be easier to use. For companies that value efficiency during implementation, a more guided onboarding process would be ideal.
What recommendations would you give to someone considering this product?
A dedication to intuitive design and comprehensive analysis sets UKG Pro apart. It streamlines complex HR operations and helps you stand out from the competition; It's more than just a human resources tool.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Teresa T.
- Role: Human Resources
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Feb 2024
Easy to use, limited capability given the cost
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
One HRIS solution
What is your favorite aspect of this product?
Ability to self serve
What do you dislike most about this product?
Limited features/capabilities in OOTB
What recommendations would you give to someone considering this product?
Need to clearly understand and define business requirements
Pros
- Respectful
- Caring
- Acts with Integrity
- Helps Innovate
Cons
- Wastes Time
Dawne B.
- Role: Human Resources
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Jan 2024
Robust in many ways, but lacking in some.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
The company is large, and many of the product capabilities are robust.
What is your favorite aspect of this product?
Our client support team is responsive and very friendly. Always a pleasant experience to interact with them.
What do you dislike most about this product?
Considering the price we pay, there are some surprising limitations in how we can (or cannot) customize the UKG product to our organization's needs - e.g. in setting up PTO structures. The reporting function still somehow feels clunky and frustrating, and at times, we've felt like we have to go through 3 rounds of conversations with different UKG departments, just to get to a question answered or a conversation that we requested.
What recommendations would you give to someone considering this product?
Ensure that you evaluate your current and your future/projected needs very thoroughly, and be sure to keep a clear record of the costs for the product and any planning increases in them.
Pros
- Trustworthy
- Respectful
- Fair
- Acts with Integrity
Cons
- Commodity Features
- Wastes Time
- Vendor's Interest First
