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UKG Pro Logo Award Winner Product Badge
UKG Pro Logo Award Winner Product Badge
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
8.2 /10
CX Score
8.1 /10
UKG Pro
8.2 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

Up 1
Since last award

74 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
75%
Negotiation and Contract:
63%
Conflict Resolution:
75%
Strategy & Innovation:
72%
Service Experience:
71%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

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4% Negative
13% Neutral
83% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Security Protects

Cons

  • Under Delivered

Feature Ratings

Average 78

Employee Record

85

Payroll Administration

83

Scheduling

82

Position Management

79

Self-Service Applicant Portal​

79

Compensation Planning & Forecasting

78

Time and Attendance

78

Workforce Planning

77

Learning and Development

77

Leave Management

76

Performance Management

76

Vendor Capability Ratings

Average 76

Availability and Quality of Training

79

Business Value Created

79

Breadth of Features

79

Quality of Features

78

Usability and Intuitiveness

77

Ease of IT Administration

75

Product Strategy and Rate of Improvement

74

Ease of Implementation

74

Ease of Customization

74

Ease of Data Integration

73

Vendor Support

71

UKG Pro Reviews

Anthony H.

  • Role: Human Resources
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Features do not lead the industry, but on par.

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

I think the constant request for feedback in refreshing, but what is done with the feedback will be the challenge. There are have been multiple "realignments" as a result of the feedback that has been given, and while it's excellent to see that customers are being heard, it's also frustrating that the needle isn't moving.

What is your favorite aspect of this product?

The ability to build and integrate with other systems without going through developers.

What do you dislike most about this product?

Customer support.

What recommendations would you give to someone considering this product?

Put a team in place internally that will be responsible for holding UKG's assigned team accountable.

Pros

  • Trustworthy
  • Altruistic
  • Security Protects
  • Helps Innovate

Cons

  • Under Delivered
  • Charges for Enhancements
  • Less Reliable

Brittany B.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

One of a kind product with full suite

Likeliness to Recommend

6 /10

What differentiates UKG Pro from other similar products?

One of the few HRIS systems out there where you can truly get a 1 pane view for everything you need in your day. ATS - Termination and everything in between.

What is your favorite aspect of this product?

has standard out of the box set up with the additional layer of business customization that you need.

What do you dislike most about this product?

Horrible customer support when it goes above and beyond what you know. Wish there would be more opportunity to work directly with the developers and product teams as things seem super simple to fix or improve but takes 3+ years to make it seem possible to happen.

What recommendations would you give to someone considering this product?

make sure that you have a strong tech knowledge and when you learn it, save it cause it will be hard to find it again. Once you make the connections with other customers, or find key individuals that know their UKG stuff there is a world of knowledge at your fingertips and things that you can constantly learn that will make the day to day life of the HR or payroll person easier.

Pros

  • Performance Enhancing
  • Helps Innovate
  • Enables Productivity
  • Unique Features

Cons

  • Wastes Time
  • Less Friendly Negotiation
  • Less Efficient Service

Abish H.

  • Role: Consultant
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Good Product for Scheduling and Time Keeping

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Best Scheduling Software

What is your favorite aspect of this product?

Cloud Based UI

What do you dislike most about this product?

Accessibility

What recommendations would you give to someone considering this product?

Get the requirements straight at first

Pros

  • Efficient Service
  • Respectful
  • Helps Innovate
  • Continually Improving Product

Cons

  • Less Generous
  • Vendor Friendly Policies

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