What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceUKG Pro Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on UKG Pro.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
Up
1
Since last award
73 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 75%
- Negotiation and Contract:
- 63%
- Conflict Resolution:
- 75%
- Strategy & Innovation:
- 72%
- Service Experience:
- 71%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Position Management
Self-Service Applicant Portal
Compensation Planning & Forecasting
Time and Attendance
Workforce Planning
Learning and Development
Leave Management
Performance Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Workforce Management - Enterprise
Translation missing: en.product_page.ratings.score 8.2
View UKG Pro in this category (opens in a new tab)
Payroll
Translation missing: en.product_page.ratings.score 8.1
View UKG Pro in this category (opens in a new tab)
Talent Management
Translation missing: en.product_page.ratings.score 7.6
View UKG Pro in this category (opens in a new tab)
Benefits Administration
Translation missing: en.product_page.ratings.score 7.1
View UKG Pro in this category (opens in a new tab)
UKG Pro Reviews
Anthony H.
- Role: Human Resources
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Nov 2024
Features do not lead the industry, but on par.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
I think the constant request for feedback in refreshing, but what is done with the feedback will be the challenge. There are have been multiple "realignments" as a result of the feedback that has been given, and while it's excellent to see that customers are being heard, it's also frustrating that the needle isn't moving.
What is your favorite aspect of this product?
The ability to build and integrate with other systems without going through developers.
What do you dislike most about this product?
Customer support.
What recommendations would you give to someone considering this product?
Put a team in place internally that will be responsible for holding UKG's assigned team accountable.
Pros
- Trustworthy
- Altruistic
- Security Protects
- Helps Innovate
Cons
- Under Delivered
- Charges for Enhancements
- Less Reliable
Brittany B.
- Role: Human Resources
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Nov 2024
One of a kind product with full suite
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
One of the few HRIS systems out there where you can truly get a 1 pane view for everything you need in your day. ATS - Termination and everything in between.
What is your favorite aspect of this product?
has standard out of the box set up with the additional layer of business customization that you need.
What do you dislike most about this product?
Horrible customer support when it goes above and beyond what you know. Wish there would be more opportunity to work directly with the developers and product teams as things seem super simple to fix or improve but takes 3+ years to make it seem possible to happen.
What recommendations would you give to someone considering this product?
make sure that you have a strong tech knowledge and when you learn it, save it cause it will be hard to find it again. Once you make the connections with other customers, or find key individuals that know their UKG stuff there is a world of knowledge at your fingertips and things that you can constantly learn that will make the day to day life of the HR or payroll person easier.
Pros
- Performance Enhancing
- Helps Innovate
- Enables Productivity
- Unique Features
Cons
- Wastes Time
- Less Friendly Negotiation
- Less Efficient Service
Abish H.
- Role: Consultant
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Good Product for Scheduling and Time Keeping
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Best Scheduling Software
What is your favorite aspect of this product?
Cloud Based UI
What do you dislike most about this product?
Accessibility
What recommendations would you give to someone considering this product?
Get the requirements straight at first
Pros
- Efficient Service
- Respectful
- Helps Innovate
- Continually Improving Product
Cons
- Less Generous
- Vendor Friendly Policies
