What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
2
Since last award
95 Plan to Renew
3
Since last award
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Altruistic
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Position Management
Time and Attendance
Workforce Planning
Learning and Development
Performance Management
Talent Acquisition
Benefits Administration
Talent Management
Compensation Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Payroll
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Workforce Management - Enterprise
Translation missing: en.product_page.ratings.score 8.1
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Talent Management
Translation missing: en.product_page.ratings.score 7.9
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.4
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UKG Pro Reviews
Natalie N.
- Role: Human Resources
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Great to administer and easy end user experience
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG has been around for a long time and continually invests in development in new features, enhancements and keeping up with the market. They do listen to their customers if the customers are respectful and constructive.
What is your favorite aspect of this product?
It's easy to administer, We wanted a product that HR could manage and didn't need IT tech support and this delivers. This helps with keeping employee data secure. The reporting tool is great if you take the time to learn it. We love having instantaneous results.
What do you dislike most about this product?
There are some modules that need updating but from what we've heard, there are resources assigned to make improvements. Additional modules cost additional money; not sure if other platforms do that so it may be common practice.
What recommendations would you give to someone considering this product?
Make sure you demos are built towards your organization so you can see if it is the right fit. Additionally, the community support from other users is so beneficial. There are so many customers willing to help you solve a problem or think of creative ways to use the system,
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Respectful
Jana O.
- Role: Human Resources
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Nov 2024
Customized, user friendly, innovated solution
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
The innovation and product development after listening to customers
What is your favorite aspect of this product?
Dashboards and reporting, custom fields
What do you dislike most about this product?
Module base, combined reporting from different modules. Open Service Request time.
What recommendations would you give to someone considering this product?
keep listening to your customers and evolving
Pros
- Trustworthy
- Efficient Service
- Caring
- Saves Time
Herpreet K.
- Role: Human Resources
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Nov 2024
4+ Productive years with UKG. A big Fan!!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Integrity and innovation is what stands out for me! UKG is constantly pushing themselves to build and improve products and as a result this increases user activity. The software is easy to navigate and customizable. I've added many modules which has impacted my time greatly so that I can focus on the other sections of my day to day. Employees also have credited UKG for it's user experience and most importantly running payroll has been efficient and effective. Benefits is the second area which has saved me so much time due to the Benefits admin platform especially when dealing with Open enrollment and file feed set-up with vendors. A Blessing!
What is your favorite aspect of this product?
The onboarding section, time reporting, HRIS, Benefits admin. file feed and of course payroll :-)
What do you dislike most about this product?
The time to wait for a consultant. I understand that consultants are rare and experienced therefore they're needed everywhere hence the time it takes for a project consultant to be added.
What recommendations would you give to someone considering this product?
Definitely speak with the sales team for what you need the most. Play with the demo products and ask questions!!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
