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UKG Pro Logo Award Winner Product Badge
UKG Pro Logo Award Winner Product Badge
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
8.3 /10
CX Score
8.2 /10
UKG Pro
8.3 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

95 Plan to Renew

3
Since last award

75 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

2% Negative
13% Neutral
85% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Altruistic
  • Security Protects

Cons

  • Under Delivered

Feature Ratings

Average 78

Employee Record

85

Payroll Administration

84

Position Management

79

Time and Attendance

77

Workforce Planning

76

Learning and Development

76

Performance Management

76

Talent Acquisition

75

Benefits Administration

75

Talent Management

74

Compensation Management

73

Vendor Capability Ratings

Average 77

Availability and Quality of Training

81

Business Value Created

81

Breadth of Features

80

Usability and Intuitiveness

79

Quality of Features

79

Ease of IT Administration

77

Ease of Implementation

76

Product Strategy and Rate of Improvement

75

Ease of Customization

75

Ease of Data Integration

74

Vendor Support

73

UKG Pro Reviews

Lance G.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

"Excellent from start to finish"

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

This item not only met, but much beyond, all of the expectations that I had for it. New UKG components have been included into the primary system, and as a result, there is no longer any incompatibility between any of the existing components of the system or the newly added ones. My go-to conference is UKG Pro because it gives me access to something that I cannot acquire at any other event.

What is your favorite aspect of this product?

The Ultipro is a well-liked option due to the fact that it has a basic operation and a straightforward design. In recent years, texting has grown in popularity as a practical form of interacting with workers due to its convenience.

What do you dislike most about this product?

A significant source of my annoyance is the challenge that presents itself in acquiring notifications when an employee experiences a life event and then submits the request for approval. There was a time when doing something required a lot less effort than it does now. I have a strong aversion to this component. It looks like an easy and undemanding improvement to include an email that alerts the administrator that authorisation is being asked.

What recommendations would you give to someone considering this product?

If you are looking for a solution like this and are considering your options, UltiPro is a great choice to take into consideration since not only does it have fantastic reporting tools, but its user community is also quite friendly and helpful. It comes with the strongest recommendation that can possibly be given.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

Luther W.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

"Great from the start to the end"

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

I had extremely high hopes for this product, and it well surpassed them. New UKG components have been integrated into the main system, and all of them are now fully compatible with one another and with the rest of the system. UKG Pro is my favorite convention since it offers something I can't get anyplace else.

What is your favorite aspect of this product?

Because of its simple design and straightforward use, the Ultipro is a popular choice. Texting has been more popular in recent years as a practical means of communicating with employees.

What do you dislike most about this product?

The difficulty in obtaining alerts when an employee has a life event and then submits it for approval is a major source of frustration for me. There was a time when this was considerably less of a hassle. I really dislike this element. Including an email that notifies the administrator that authorization is being requested seems like a simple and undemanding addition.

What recommendations would you give to someone considering this product?

UltiPro is an excellent option to consider if you are in the market for a solution like this since it not only provides excellent reporting features but also has a warm and welcoming user community. It comes with the highest possible endorsement.

Pros

  • Efficient Service
  • Effective Service
  • Helps Innovate
  • Performance Enhancing

Joe P.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

"Great from hire until retirement"

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

The quality of this product entirely exceeded my expectations, which were already very high. Additional UKG modules have been included into the core system, and the totality of these modules now work in perfect harmony with one another and with the rest of the system. My go-to event is UKG Pro because it provides a unique experience that can't be found anywhere else.

What is your favorite aspect of this product?

The streamlined appearance and user-friendly functioning of the Ultipro. In recent years, the use of text messaging as a functional method for keeping in touch with staff members has become more common.

What do you dislike most about this product?

I do not like how difficult it has gotten to obtain notifications when a worker has a life event and then submits it for approval. This is something that used to be much easier. I have a strong distaste for this particular aspect. It would seem to be a straightforward and undemanding effort to add an email that tells the administrator that the permission is being sought.

What recommendations would you give to someone considering this product?

If you are looking for a solution that not only offers amazing reporting capabilities but also a lovely community of consumers, then you definitely want to think about UltiPro if you are in the market for such a product. It comes with a very strong recommendation.

Pros

  • Efficient Service
  • Caring
  • Helps Innovate
  • Continually Improving Product

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