What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
2
Since last award
95 Plan to Renew
3
Since last award
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Altruistic
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Position Management
Time and Attendance
Workforce Planning
Learning and Development
Performance Management
Talent Acquisition
Benefits Administration
Talent Management
Compensation Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Payroll
Translation missing: en.product_page.ratings.score 8.3
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Workforce Management - Enterprise
Translation missing: en.product_page.ratings.score 8.1
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Talent Management
Translation missing: en.product_page.ratings.score 7.9
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.4
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UKG Pro Reviews
Jason G.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Nov 2022
Enjoy using the product!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
I only have experience with UKG Pro as it relates to HRIS systems. While I have heard others praise other options, I believe the best success with UKG Pro is found in how it is implemented and which features are added as well.
What is your favorite aspect of this product?
I like the seemless way the various modules work together. I have used it is in the past with 3rd party products and see that it really works well when the actual UKG modules are used.
What do you dislike most about this product?
Support can be sketchy. Sometimes it depends on who you talk to as to whether you will get a good response. I know they are working on their support model though and look forward to those changes.
What recommendations would you give to someone considering this product?
Be clear about how you will use the product and plan your approach to how you will implement. Doing a lift and shift from another system without really reviewing and setting up everything correctly initially can come back to bite you.
Pros
- Security Protects
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Less Effective Service
Jacob E.
- Role: Human Resources
- Industry: Media
- Involvement: End User of Application
Submitted Nov 2022
"Excellent follow-up from hiring to retirement"
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
My anticipations were completely blown away by the quality of this product. Additional UKG modules have been incorporated into the primary system, and the entirety of these modules now operate in perfect harmony with one another. My go-to event is UKG Pro because it offers a one-of-a-kind experience.
What is your favorite aspect of this product?
The overall design and intuitive operation of Ultipro. Text messaging has recently emerged as a practical means of maintaining communication with employees.
What do you dislike most about this product?
I do not like how difficult it has become to get alerts after a worker has a life event and then submits it for approval. This is something that I do not like. The addition of an email that notifies the administrator that the permission is being requested appears to be a simple and undemanding task.
What recommendations would you give to someone considering this product?
If you are searching for a solution that not only provides fantastic reporting capabilities but also a wonderful community of customers, then you should really consider UltiPro. It comes highly recommended.
Pros
- Effective Service
- Saves Time
- Respectful
- Reliable
Feastre L.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
Payroll management for both talent acquisition
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
This Software is highly rated because we use it to help us manage all employee records and we use it as a tool for recruitment as well as core HR processes, payroll, succession and performance management, HR related file management before using this system, we had a lot of paper processes, and this system has allowed us to streamline and digitize much of what we do on a daily basis and streamlining processes.
What is your favorite aspect of this product?
With great tools for management one of them is the onboarding module allows to bring more efficiency to the onboarding process of new subordinates by ensuring that information is shared with the new team member throughout the onboarding as well as customization of reports that can also be programmed. It's called BI functionality. Not least of all it has a great review and list of tasks needed to complete quarters and year end.
What do you dislike most about this product?
When we start the open enrollment process we lose a great deal of time due to the delay for technical support. Which is valuable time that other programs do not make us lose, as for its benefits administration function it is very limited to elaborate benefit plans and their types. Its compensation management function does not work correctly for all users which is a code error.
What recommendations would you give to someone considering this product?
With good learning curve and knowledge of payroll or human resources the implementations of this program are very good at all business levels, we recommend a lot of practice of its tools to get the effectiveness of this almost complete system, UKG is used for everything, from the moment a candidate applies until after his separation and all the processes following it, it is in all our organization.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
