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UKG Pro Logo Award Winner Product Badge
UKG Pro Logo Award Winner Product Badge
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
8.3 /10
CX Score
8.2 /10
UKG Pro
8.3 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

95 Plan to Renew

3
Since last award

75 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

2% Negative
13% Neutral
85% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Altruistic
  • Security Protects

Cons

  • Under Delivered

Feature Ratings

Average 78

Employee Record

85

Payroll Administration

84

Position Management

79

Time and Attendance

77

Workforce Planning

76

Learning and Development

76

Performance Management

76

Talent Acquisition

75

Benefits Administration

75

Talent Management

74

Compensation Management

73

Vendor Capability Ratings

Average 77

Availability and Quality of Training

81

Business Value Created

81

Breadth of Features

80

Usability and Intuitiveness

79

Quality of Features

79

Ease of IT Administration

77

Ease of Implementation

76

Product Strategy and Rate of Improvement

75

Ease of Customization

75

Ease of Data Integration

74

Vendor Support

73

UKG Pro Reviews

Adolfo V.

  • Role: Operations
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

We keep your personnel management up to date

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

We use the software in the human resources department to keep up to date all the management of our employees. From their schedules, shifts and hours worked, to their attendance and work performance. All in an easy to use system, with a clean interface, which allows us to be much more organized.

What is your favorite aspect of this product?

Allows you to keep track of each shift of the workday, being able to establish the workers by shifts, absences and the ability to find replacements for future shifts. It has a system where we can monitor and supervise the daily time worked online, as well as the attendance and absences of workers. All the management of time control is very easy to configure according to the shifts and the hours to be worked in each one. It has a very complete time and attendance management, to keep track of the employee's daily performance and order. Allows the supervision of time online, as well as the supervision of absences and permissions.

What do you dislike most about this product?

I would like to be able to configure the same shifts to different time zones, as we have workers located in several cities that have different time zones. Setting up the program to suit our needs, schedules, shifts and number of employees took time; a more automatic system would be perfect. The program needs a more efficient search engine, so that we can search and find employee profiles without so much delay.

What recommendations would you give to someone considering this product?

We can recommend this software to all companies, especially to those who work with different shifts, because the organization and assistance offered to carry all the management, is invaluable and quality. Undoubtedly we work much better since we have UKG Pro.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Kristjan E.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

UKG pro services are amazing.

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG Pro has allowed our company to do additional with our hr info in an exceedingly more realistic timeframe. The top user expertise has increased the usage of our hour applications in comparison to the past. The time period information together with reports and dashboards is more aligned with our different systems.The ability for workers to be ready to navigate seamlessly and manage their information is created an impact. The benefit of use with the Core hr applications has made an excellent impact on our employees.

What is your favorite aspect of this product?

I love UKG because there are such a big amount of functions wrapped into the program. You’ll find former/current employees, see your pay deposits, analyze your PTO, use the recruiting gateway, onboarding gateway, so much. It’s completely a one stop shop! Everything is additionally terribly organized and straightforward to search out totally different components.

What do you dislike most about this product?

With my current organization, we’ve separate entities that operate autonomusly, and that we struggle to accommodate all of our needs. Additionally, the corporate is putting plenty of effort into new R&D, however there’s no specialize in the native products. There are quite a few limitations within the Talent and Compensation module.

What recommendations would you give to someone considering this product?

If you think about UKG Pro, I’d raise the hard queries and find below the ‘hood of the car’. For a corporation with a global workforce and freelance processes, terribly specific and distinctive business requirements, I’d source multiple choices to compare. Whereas the client service expertise is good, there are still some internal problems with customer service when managing specific modules.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Client Friendly Policies
  • Client's Interest First

Gerard M.

  • Role: Human Resources
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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